Patient Scheduling Call Center Agent FT and PT

Patient Scheduling Call Center Agent

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices.

You will be responsible for:

• Answering incoming calls in a timely and professional manner
• Scheduling all patient appointments for the physician practices including cancellations and changes
• Insurance verification and verification of patient demographics
• Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network
• Providing Good Faith Estimates upon patient request

Qualifications Needed:

• One year of call center customer service experience highly preferred
• This work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare hospital (our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
• This position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics

Schedule:

Full-Time Work Hours: No weekend requirement

• 8:30am-5pm CST
• 9:30am-6pm CST
• 10:30am-7pm CST

Part-Time Work Hours: No weekend requirement

• Early Shift: Monday & Tuesday 8am-4:30pm CST + 1 half day 8am-12noon CST
• Standard Shift: Monday & Tuesday 8:30am-5pm CST + 1 half day 1:30pm-5:30pm CST
• Mid Shift: Monday & Tuesday 10:30am-7:30pm CST + 1 half day 3pm-7pm CST

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder