ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location

ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location Location: Chicago Other locations: Anywhere in Country Requisition ID: 1718038 The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role with opportunities to motivate and develop your team and establish new client relationships. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming. Your key responsibilities Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. Designing and developing user interfaces that are not only functional but also enhance user experience. Writing clean, maintainable code and creating specifications that support business objectives. Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. Skills and attributes for success You’ll work with a diverse portfolio of clients, improving IT/OT Asset Management processes and evaluating how AI can streamline delivery. Act as a workstream lead across all aspects of a ServiceNow IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3‑5 resources, including offshore resources Provide guidance and industry-leading practice expertise for ServiceNow IT/OT Asset Management process implementations Ability to analyze a company’s IT/OT Asset Management people, process, and technology capabilities and provide leading‑practice recommendations Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter resources Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs Create high-quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2‑4 years relevant ServiceNow IT/OT Asset Management project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of two of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Hardware Asset Management ServiceNow Certified Implementation Specialist – Software Asset Management ServiceNow Certified Implementation Specialist – Data Foundations 3+ years of Big 4 or equivalent consulting experience Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver’s license valid in the U.S. Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – Vulnerability Response Performance analytics and reporting experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) Experience with Armis and other OT asset tracking platforms (e.g., Nozomi) What we look for We seek individuals who are not only technically proficient but also possess a strong sense of curiosity, a desire to learn, and can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues. What we offer you Competitive salary and comprehensive benefits package, including medical and dental coverage, pension and 401(k) plans, and paid time off. Base salary ranges from $102,500 to $187,900 in the US, with higher ranges for major metro areas. Flexible hybrid working model – most client‑serving roles work together in person 40‑60 % of the time. Flexible vacation and paid holiday policies, with additional leaves for family care and other needs. Are you ready to shape your future with confidence? Apply today. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io. #J-18808-Ljbffr Ernst & Young Advisory Services Sdn Bhd