Technical Analyst

Technical Support Manager

This role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.

Key Responsibilities

• Monitor Outlook, Teams, and ServiceNow for incidents and questions.
• Review logs to identify and resolve issues
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

Qualifications and Skills

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS, etc.).
• Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.
• SQL for troubleshooting issues with queries is preferred.
• Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
• Experience with fuel systems is preferred.

Soft Skills

• Strong analytical and critical thinking skills to resolve complex technical problems.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently and part of a team.

Work Conditions

• This role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.
• This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.