Patient Services Representative

What’s in it for you:

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know:

• Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
• Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an  equal opportunity employer  .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:  

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams:  

Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and  your state’s Attorney General .

California Employee and Job Applicant Notice of Collection of Personal Information:

If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. 

Please review the notice here:

Use of Technology Notice:

Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

Patient Services Representative

AT A GLANCE

• Hiring Classes: Next hiring classes scheduled for January 2027+
• Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
• Starting Pay: $19 per hour
• Schedule: Full-time position, 40 hours/week, Monday–Friday, no weekends
• Available Shift: 10:00 a.m.–7:00 p.m.

THE IMPACT YOU’LL MAKE

As a Patient Services Representative, you’ll play a crucial role in helping members navigate their healthcare journey with greater confidence and less stress.

You’ll be a main point of contact for members, helping answer questions about benefits, claims, provider options, medical bills, pharmacy needs, and more. Your ability to listen, problem-solve, and provide clear guidance can make a real difference during moments when healthcare feels confusing or overwhelming.

But this role goes beyond answering questions.

You’ll help members understand their options, identify potential cost-saving opportunities, advocate for needed services, and work with internal teams to remove barriers to care. Every conversation is an opportunity to make healthcare a little easier for someone.

Want to see what that looks like? Watch “What it means to Warrior with us” . [

WHAT SUCCESS LOOKS LIKE

• Be there when members need you. Handle inbound and outbound calls while helping resolve questions and concerns efficiently.
• Lead with empathy. Support members through healthcare situations that can sometimes be stressful, confusing, or personal.
• Make healthcare easier to understand. Provide clear guidance around health plans, billing, benefits, and provider options.
• Advocate for our members. Coordinate with providers and insurers to help remove barriers and connect members with the care they need.
• Work as one team. Collaborate with internal partners to provide accurate, consistent, and seamless service.
• Keep growing. Meet performance expectations while continuously building your healthcare knowledge and navigation expertise.
• Take on other responsibilities as needed to support our members and team.

WHAT YOU’LL BRING

• Education: High school diploma or GED required; college coursework or a degree is a plus!
• Customer-Focused Mindset: You genuinely enjoy helping people and creating a positive experience.
• Problem-Solving Skills: You can think critically, use the resources around you, and adapt when the answer isn’t immediately obvious.
• Strong Communication: You’re comfortable communicating professionally and clearly by phone and email.
• Tech Savvy: You’re comfortable working on a PC and using Microsoft Outlook, Word, Excel, PowerPoint, Teams, Zoom, and telephone systems.
• Accountability & Dependability: Your team and our members can count on you. You’re committed to meeting schedule expectations, following Quantum Health’s policies, values, and ethics, and protecting sensitive information.
• Growth Mindset: You’re ready to learn, take on new challenges, and build your career within healthcare.

WHY JOIN US?

• Make a Difference: As one of the first people our members turn to, your work can directly improve their healthcare experience by providing clarity, solving real problems, and helping them get the care they need.
• Build Your Career: Access training, mentorship, and advancement opportunities supported by our dedicated Learning & Development team.
• Be Part of the Team: Join a collaborative, inclusive, community-driven workplace with team activities, events, and people who care about the work we do.
• Earn Hybrid Flexibility: Success starts with strong in-office collaboration during onboarding. Once you and your leader agree that you’re performing confidently, you may transition to a hybrid schedule if you have an appropriate home working environment. Manager approval is required.
• Benefits That Support You: Take advantage of comprehensive benefits, wellness programs, additional leave options, and resources designed to support your life inside and outside of work.

READY TO MAKE AN IMPACT?

If you’re looking for a career where you can help people, learn healthcare, and grow professionally, we want to hear from you.

Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career!

Current Associates: Already part of the Quantum Health team? Apply internally through Lever.

#LI-ONSITE