Guest Service Representative

Job Title

Duties

What to Expect:

1. Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary.
2. Calculates and posts charges to guest accounts and balances totals with control records.
3. Completes housekeeping reports, records of room's occupied and guest accounts.
4. Presents statements of departure and receives payment for rooms and associated charges. Makes, confirms and cancels room reservations on a state-of-the-art computerized reservation system.
5. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
6. Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources, and associated events.
7. Follows proper protocol in dealing with personnel of all ranks. May be required to issue a certificate of non-availability.
8. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
9. Performs other related duties as assigned.

This position is designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.