Member Services Coordinator

Member Services Coordinator

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, the parent company of Risk Program Administrators, we believe in building lasting relationships and delivering exceptional service. As a Member Services Coordinator, you'll manage client accounts, foster strong connections, and help clients navigate their risk and capital management needs. This role is perfect for someone who thrives on collaboration, problem-solving, and making a meaningful impact.

In this role, you'll be the go-to person for managing client accounts. You'll work closely with clients to understand their needs, secure existing business, and identify opportunities for additional services. Your day-to-day will involve building trust, leading resources to address client challenges, and ensuring their satisfaction. You'll also travel occasionally to meet clients and strengthen relationships.

Here's what you'll do:

• Build and maintain strong relationships with clients.
• Manage an assigned book of business and meet retention goals.
• Collaborate with internal teams to deliver tailored solutions.
• Identify opportunities to expand services and coverage levels.
• Provide support to Account Executives and Broker Producers.

Here's what you'll bring to the role:

• A bachelor's degree and 3+ years of client coordination or claims management experience, OR a high school diploma with 8+ years of relevant experience.
• A valid P&C Producers license and willingness to travel 30-35% of the time.
• Strong communication skills—you can explain complex issues simply and confidently.
• A knack for identifying critical issues and solving problems effectively.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.