Client Service Specialist (CSS)

Job Description

Job Description

$18-$20/hour

Client Service Specialist (CSS)

LOCATION:

CityVet Briargate + Urgent Care

9235 N Union Blvd STE 170

Colorado Springs, CO 80920

PAY:

$18-$20 per hour

STATUS:

Full-time

JOB SUMMARY

The Client Service Specialist (CSS) serves as the clinic's primary point of contact for all client interfaces, beginning with the first impression during any client experience, whether on the phone or face-to-face. It is the job of the Client Service Specialist (CSS) to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

RESPONSIBILITIES & DUTIES

• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, caring for clients during their wait, and alerting the staff of the client’s arrival
• Maintain the cleanliness and tidiness of the reception area, lobby, and entryways at all times •
• Answer multiple line phone system using proper phone etiquette to check clients in, follow up on appointments, or complete no-call/no-show follow-ups with clients
• Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments
• Complete daily visit preparation and confirmation calls for next-day appointments to ensure effective and efficient client check-ins
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow
• Accept payments, make change, process credit payments, and other forms of payment while maintaining an accurate cash drawer by reconciling the cash drawer throughout the day
• Maintain accurate and updated client information and pet records in ezyVet, including obtaining pet medical records from other clinics, and provide administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information

QUALIFICATIONS & SKILLS

• Excellent customer service skills
• Incredibly detail-oriented
• Strong verbal and written communication abilities
• Unwavering time management skills
• Ability to properly prioritize and complete tasks simultaneously
• Strong relationship-building initiative
• Familiarity with Google Platform
• Maturity, good judgment, and professional demeanor
• Self-driven, takes initiative, working with minimal supervision and direction
• Ability to demonstrate and uphold CityVet's core values

REQUIREMENTS

• High school diploma or GED
• Computer proficiency
• At least 1 year of veterinary industry experience
• Lift 40 lbs to waist height
• Frequent standing, bending, walking, lifting, carrying, and reaching
• At least 18 years of age at the time of hire
• Availability to work weekends

PREFERRED SKILLS

• Experience in urgent care settings
• Experience with exotic animals including pocket pets, reptiles, birds, etc.

BENEFITS HIGHLIGHTS

• A fantastic employee pet discount program
• Health, vision, and dental benefits for full-time employees
• License reimbursement
• 401(K) matching
• Paid Time Off/Sick Leave
• Pet food discount program through Hill's, Purina, and Royal Canin
• A supportive team that fosters an environment to learn
• Frequent team building events

ABOUT US

CityVet Briargate believes the best patient care comes from a team that feels supported and empowered to grow. Our clinic fosters a collaborative environment where learning is encouraged and every team member plays an important role in the success of the hospital. Professional development and open communication are a priority for us. We strive to establish goals and identify opportunities for our employees with monthly meetings.

We also value the relationships within our team just as much as the care we provide to our patients. We host frequent team events to strengthen connections and create opportunities to unwind together outside of the daily clinic environment.

Our goal is to create a workplace where people feel supported, challenged in the best ways, and excited to continue to learn in the veterinary field.

To see more about our core values, please go to -culture/.