Principal, Sales and Customer Intelligence

Principal, Sales & Customer Intelligence

At Intuit, our mission is powering prosperity around the world — and for over 100 million customers, that prosperity depends on us deeply understanding what they need and acting on it quickly. Intuit's Global Sales Organization is building a durable, AI-powered intelligence capability that connects field signal, customer voice, product releases, and revenue impact into a single operating system. As the Principal, Sales & Customer Intelligence, you'll own the architecture and operating rhythm of that capability — unifying signal sources, building the AI-powered synthesis layer, and closing the loop between what customers and sellers tell us and what the business actually does about it. This is a senior individual contributor role for someone who brings strategic thinking, operational follow-through, and a builder's instinct for turning raw signal into decisions.

Responsibilities

• Design and operate the VoC/VoS intelligence system, connecting conversational, field sentiment, customer-direct, and behavioral signal sources into a unified, recurring operating rhythm
• Build and publish recurring intelligence artifacts — weekly theme briefs, release-level loop artifacts, and quarterly scorecards — for Sales leadership, Product, and GM/BU leaders
• Build and deploy AI agents and simulations to rapidly test and validate new selling motions, GTM hypotheses, and sales strategies before full-scale execution
• Partner with Product to close the loop between customer signal and shipped features, including measuring whether releases moved the metrics they were designed to move
• Embed intelligence outputs into sales operating cadences — SteerCo, PRD reviews, seller enablement — so insights drive action, not just awareness
• Leverage AI tools to automate synthesis, draft artifacts, and surface signal in seller workflows at scale
• Identify gaps in current program coverage and recommend investments that increase customer voice share relative to field-only signal
• Partner cross-functionally with Sales Ops, Product, Customer Success, and Marketing to align on program cadence, data sharing, and insight routing

Qualifications

• 5+ years in customer insights, sales intelligence, revenue operations, or strategy with significant experience building or running VoC or market intelligence programs
• Demonstrated experience designing or operationalizing a multi-source insight system — including building the architecture that routes signal to the right owners and closes the loop
• Strong analytical skills with experience synthesizing qualitative and quantitative signal into executive-ready narratives and recurring artifacts
• Hands-on experience designing or deploying AI-powered workflows that automate insight synthesis, tagging, or routing across large signal volumes; experience with LLM-based tools or agentic systems strongly preferred
• Proven ability to work across Sales, Product, and Customer Success to translate insight into action — including embedding outputs into operating cadences, not just sharing them
• Experience defining the taxonomy or schema that makes AI-synthesized output trustworthy and actionable, not just fast
• Track record of building operating rhythms from scratch: recurring artifacts, defined owners, clear cadences, and accountability structures
• Proven ability to write and deliver high-stakes executive communications — memos, briefings, scorecards — that move leaders to decisions
• Management consulting background highly preferred — candidates who have structured ambiguous insight-to-action problems at scale
• Experience in B2B SaaS, fintech, or SMB software markets preferred
• Familiarity with tools such as Gong, Salesforce, NPS platforms, or behavioral telemetry systems preferred