Comm Controller (Communication Dispatcher)

Overview Who We Are! Aetos Systems, Inc. was founded in early 2007 to provide a unique work experience. Employees are the foundation of our business. Our leaders work hard every day to empower and support our employees in the development of their careers, giving back to their community, and providing their expertise and innovations to our customers - solving real-world business problems. Our culture focuses on our people -- our strongest asset -- ensuring they have an environment to provide best-in-class service and solutions to our customers. We always strive to do the right thing. In this role, you will support critical NASA efforts, contributing to the next phase of human space exploration and advancing the return of astronauts to the Moon. Have you imagined working for a dynamic small business where you are heard, highly regarded, and able to do what you love all in one package? This is your opportunity! Join now! Job Summary: The Comm Controller (Communication Dispatcher) will be the primary contact point for identifying, assessing, scheduling, notifying, and furnishing required communications support to affected organizations, including the Kennedy Space Center (KSC), Cape Canaveral Space Force Station (CCSFS), other NASA centers, and international customers. Duties/Responsibilities Responsibilities Works with the test team when identifying outages, mission support requirements, and communication console control support. Monitor communication systems status. Monitor and control electronic facility access and control communication room facility. Monitor and coordinate communications systems problems and issues during natural and man-made disasters. Communicates, ascertains, and answers customer requests or inquiries concerning specific communication issues or problems and determines corrective action needed. Translates or deciphers customer issues, problems, or work requirements so they can be scheduled and worked by the appropriate organization. Based on the work requirements, issues or problems; generates work orders or trouble tickets for resolution. Determines which organizations are affected and coordinates resources between organizations. Operates communication control console system to receive and process trouble reports, coordinate circuit and equipment power outages with affected organizations. Collaborates and works with customers, engineers, technicians, and field system specialists in resolving communication issues and work requirements. Provide, update and maintain all required documentation, reports, and logs etc., manually or in electronic databases. Make recommendations to improve work quality, efficiencies, and productivity. Adhere to OSHA, NASA, Company and customer safety requirements. May assist in training others. When required, can perform the principal duties contained in the Production Control Coordinator position. When required, can perform principal duties contained in the Telephone Operator position. Required Minimum Education and Years of Experience Associate of Science* or Technical Trade School in Production Control, Electronics, Telecommunications, Computer Science, or related field. Experience may be substituted for Education: 1.5 years related experience is equivalent to 1 year of formal education. Six (6) years related experience or equivalent work. Required Skills, Qualifications, Technical Experience, Certifications, etc. Complete understanding of communication principles, concepts, and practices. Develops solutions to a variety of communication systems problems. Work is performed under general direction. Plans, schedules, and arranges own activities in accomplishing work assignments. Failure to achieve work assignments would normally have a serious effect upon the organization. Must successfully complete and maintain company and customer certification requirements. Primarily office setting performing sedentary work with some walking, standing, and carrying light-weight objects. Occasionally may be required to physically go to work site and review work requirements, make notes and take photographs. Must hold and maintain a valid Florida driver’s license. Preferred Qualifications Equipment Used: Computer applications such as Microsoft Office®, work order/management systems, and scheduling software. Ability to receive and transmit auditory information using telecommunication or electronic devices. What we offer Competitive salaries Education and professional development assistance Multiple healthcare benefit packages & 24/7 virtual on-demand doctors’ visits 401K Civic Leave – time off to support your favorite charity or community Paid time off for personal leave and holidays #J-18808-Ljbffr Aetos Systems, Inc.