Service Advisor

Service Advisor Position at Quality Motors of IndependenceQuality Motors of Independence is looking for a Service Advisor! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Quality Motors of Independence: Quality Motors of Independence is a family-founded dealership with roots going back to the 1960s. We take pride in serving our surrounding communities in Elk, Labette, Montgomery, and Wilson counties by supporting local vendors and treating every customer like family. Our service team plays a key role in that mission, and we’re always looking for dedicated professionals who value hands-on work, community connection, and a team-oriented environment.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Service Advisor Compensation and Benefits:Competitive Pay, dependent on experienceFlexible Working HoursHealth Insurance, dental insurance, vision insurancePaid Vacation401(K)Service Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Computer skills and willingness to learn new programsAbility to identify the problem quicklyProven record of achieving exceptional customer satisfactionVery energetic personality, positive attitudeA desire for a long-term career with a growing organizationPersonal and professional integrityAbility to learn new technology and repair and service procedures and specificationsAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentHigh school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.