Experienced Service Advisor

Experienced Automotive Service Advisor

Route 128 Honda | Reading, MA

Join One of New England's Highest-Volume Honda Dealerships

At Route 128 Honda, we're building something special. Under new management, we're creating a culture that is family-focused, performance-driven, and committed to helping our employees achieve long-term success.

We're looking for an experienced Service Advisor who thrives in a fast-paced environment, enjoys helping customers, and is motivated by earning potential and career growth. If you're a professional who takes pride in delivering exceptional customer experiences while maximizing service sales, we want to speak with you.

Why Route 128 Honda?

• Weekly commission-based pay
• Customer Satisfaction (NPS) bonuses
• Monthly performance incentives and spiffs
• Medical, Dental & Vision Insurance
• Life Insurance, Short-Term & Long-Term Disability
• Company-matched 401(k)
• Paid Vacation, Sick, and Personal Time Off
• Employee vehicle purchase program
• Employee discounts on parts and service
• Ongoing training and manufacturer development programs
• Clear path for advancement and promotion from within
• Supportive leadership team and positive work environment
• Locally Owned and Operated

Schedule

• Closed Sundays

Responsibilities

As a Service Advisor, you will be the primary point of contact for customers throughout their service experience.

Responsibilities include:

• Greet customers promptly and perform comprehensive vehicle walk-arounds using dealership technology.
• Create repair orders and accurately document customer concerns using CDK.
• Review maintenance recommendations, recalls, service campaigns, and previously declined services.
• Utilize myKarma to communicate with customers and drive retention efforts.
• Provide regular updates to customers through phone, text, and email.
• Present maintenance and repair recommendations professionally and confidently.
• Monitor repair progress to ensure timely completion and customer satisfaction.
• Coordinate with technicians and parts personnel to facilitate efficient repairs.
• Process warranty and extended warranty claims as needed.
• Document declined repairs and create follow-up opportunities.
• Educate customers on the importance of preventative maintenance.
• Consistently achieve sales goals, customer retention objectives, and CSI and NPS targets.

Qualifications

• Minimum 3 years of Automotive Service Advisor experience required.
• Previous experience using CDK required.
• Experience with myKarma preferred.
• Strong sales ability and customer relationship skills.
• Excellent communication and follow-up skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license and clean driving record.

Route 128 Honda is an Equal Opportunity Employer and welcomes candidates from all backgrounds to apply.