Business Operations Manager

Job Title: Business Operations Manager Location: Bonita Springs, FL, USA, 34134 Posting Start Date: 5/11/26 If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Job Purpose Herc Rentals has successfully launched a critical safety and technology initiative supporting our mobile workforce across North America. We are now seeking an experienced Business Operations Manager to own the ongoing sustainment, optimization, and field enablement of this program. This role is accountable for maintaining momentum, supporting the field with speed and urgency, continuously refining the program through coaching and safety-focused enhancements, and ensuring the initiative delivers measurable operational and safety outcomes. The position includes direct people leadership, with responsibility for a dedicated direct report who manages the administrative execution of the program. The ideal candidate thrives in a fast-paced environment, demonstrates strong change management capability, communicates effectively with all levels of the organization, remains composed under pressure, collaborates seamlessly across teams, and is comfortable presenting to senior leaders. What you will do... Program Ownership & Sustainment Serve as the operational owner of an enterprise safety and technology program that is live and deployed across the field Ensure consistent execution, adoption, and reinforcement of program standards across regions and functions Maintain positive momentum by actively gathering field feedback and translating it into actionable improvements People Leadership & Collaboration Directly manage and develop a program administrator responsible for day-to-day administrative execution Provide clear direction, coaching, and prioritization to ensure timely, accurate program support Collaborate closely with cross-functional partners including Operations, Safety, Fleet, IT, and vendors to drive alignment and results Foster a collaborative, solutions-oriented approach across team members and stakeholders Maintain consistent, proactive communication and a strong working relationship with the program's technology partner, including leading weekly touch base meetings to review performance, issues, enhancements, and upcoming priorities. Field Support & Sense of Urgency Act as a primary escalation and support point for field teams, responding to issues, questions, and requests with a strong sense of urgency Deliver near-real-time responses to operational, technology, and process inquiries to support field execution Maintain professionalism, composure, and clarity when operating in high-volume, fast-paced, and time-sensitive situations Balance immediate field needs with long-term program stability and continuous improvement Change Management, Communication & Reinforcement Apply structured change management practices to reinforce behaviors, adoption, and long-term program success Communicate effectively with all levels of the field, from frontline employees to regional and senior leaders Translate complex concepts into clear, practical guidance that resonates with diverse audiences Reinforce program expectations through ongoing communication, coaching, training, and feedback loops Continuous Improvement & Safety Focus Continuously refine the program through coaching, safety observations, operational insights, and field feedback Identify opportunities to enhance safety outcomes, usability, compliance, and operational efficiency Stay focused on both proactive improvement and responsive problem-solving Data, Integrations & Reporting Partner with IT, Fleet, and vendors to understand, maintain, and evolve data integrations across systems Define, develop, and manage meaningful operational and safety KPIs, dashboards, and reporting Analyze trends and translate data into actionable insights for leadership and field teams Executive & Stakeholder Communication Prepare and deliver clear, concise, and confident presentations to senior leadership Communicate program performance, risks, trends, and improvement plans with credibility and impact Influence stakeholders through data-driven storytelling and operational insight Requirements Bachelor's degree in Business Administration or a related field 5+ years of experience supporting, operating, or optimizing large-scale operational or technology programs Demonstrated people leadership experience, including direct report management Strong change management skillset with experience driving adoption in field-based environments Proven ability to operate with urgency while maintaining composure and professionalism Experience with data integrations, KPI development, and performance reporting Exceptional communication skills with the ability to engage all levels of the organization Highly collaborative, adaptable, and effective in fast-paced environments Passion for leveraging technology to improve safety and operational outcomes Skills Field teams feel supported, heard, and responded to quickly Program momentum remains strong and continues to improve Leadership has clear, actionable visibility into performance through KPIs Safety outcomes, compliance, and operational efficiency continue to advance Req #: 67486 Pay Range: $90,000 - $100,000 Pay Range and actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Benefits Keeping you healthy Medical, Dental, Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors. #J-18808-Ljbffr Herc Rentals Inc