Field Support Specialist

Field Support Specialist

Salary & Benefits

$30 per hour

25 hours a week guarantee

Medical, dental and vision benefits

Paid time off

Performance bonuses

Supportive and inclusive culture

Field Support Specialist Home Care

$30/hour | 25 guaranteed hours/week | RI & MA service area

Synergy HomeCare is growing, and we're building a small team of our most trusted caregivers into a role that matters more than any single assignment.

If you're the caregiver other people call when a shift absolutely has to be covered the one clients trust, the one who can walk into any home and make it work this is built for you.

What You'd Do

This is a field role, not a desk job. You'd be the person we send when it counts:

- Cover shifts for our clients who need consistency and don't accept just anyone.

- Get new clients started quickly and smoothly in their first days of service.

- Work alongside newer caregivers in the home showing, not telling so they get good, fast.

- Handle caregiver-to-caregiver handoffs so nothing gets dropped when a case changes hands.

- Take part in weeknight backup and a weekend on-call rotation (paid when you're called in).

You would NOT be doing office work, scheduling, or paperwork we have people for that. Your job is to be excellent in the field.

What We Offer

- $30 per hour a premium over standard caregiver pay, because this is a premium role. This is your rate for every hour you work.

- 25 guaranteed hours every week. That's a floor, not a cap: it's the minimum you're paid even on a slow week when you're available and ready, and every hour you work above it is paid at the same rate. A busy week earns more.

- Extra pay when you pick up additional on-call coverage or an open shift beyond your regular schedule.

- A predictable schedule you can plan your life around set days, one known backup weeknight, and weekend on-call roughly one weekend in four (confirmed in advance, paid when activated).

- Real support behind you and a direct line to leadership.

- The chance to grow with an agency that's expanding and invests in its best people.

What We're Looking For

- Active RI CNA License is a must.

- A track record of reliability you show up, on time, consistently.

- Strong hands-on skills: safe transfers and mobility, infection control, following a plan of care.

- Someone who connects quickly with clients and families, including the tough ones.

- Patience and skill to guide a newer caregiver without making them feel small.

- Good judgment under pressure and the sense to escalate when something's off.

- Reliable transportation, valid license and insurance, and willingness to travel across our service area (Northwest RI and lower Blackstone Valley MA) this role isn't limited to a few nearby clients.

- Willingness to take the harder cases. That's the heart of the job.

Availability This Role Requires (Please Read Before Applying)

- Daytime availability for client coverage and field support across the week.

- One assigned weeknight as MOD (manager on duty) available to stay into the evening (until roughly 8-9 PM) or cover a PM call-out if needed.

- A weekend MOD rotation, about one weekend in four, Friday evening through Sunday paid when you're activated.

- Overnights are handled by arrangement, not as a standing requirement. We'll let you know if an overnight need comes up, and you let us know if it's a problem we'll work around it where we can. Being strong at day and evening care doesn't rule you out of this role just because overnights aren't your thing.

If daytime, one evening a week, and a weekend MOD rotation work for you, we'd love to talk. If you can only take easy or nearby clients, this particular role won't be the right fit but we may have other openings, so still reach out.

Nice To Have

- Experience mentoring or training other caregivers.

- Experience with memory care or higher-acuity clients.

- Prior tenure with an agency across different client types.

Little Circles LLC dba Synergy HomeCare is an equal opportunity employer.