Business Operations Specialist

Business Operations Specialist

The Business Operations Specialist plays a critical role in Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner's commitment to ethical business practices.

Key Responsibilities:

• Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries
• Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT
• Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending
• Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements
• Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders
• Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity
• Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities
• Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools
• Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning
• Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis

Requirements:

• 3-5 years of experience in legal operations, compliance, or related roles
• Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
• Strong communicator with the ability to present complex information clearly in written and verbal form
• Proven ability to identify, implement, and clearly document processes and related improvements

Attributes for Success:

• Results-oriented, with a proactive and solutions-focused mindset
• Agile and adaptable in a fast-paced, evolving environment
• Ethical and objective in handling sensitive and confidential information
• Collaborative and innovative, with a passion for continuous improvement
• Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment
• Skilled in prioritization, problem-solving, and critical listening
• High attention to detail and ability to manage multiple priorities in a dynamic environment
• Completed BA strongly desired for consideration but not required.