Employee Relations Manager

Employee Relations ManagerJoin a team that's fighting for New Mexico. Parrnall Law Firm isn't just one of the largest personal injury firms in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most.We're hiring an experienced Employee Relations Manager for our Albuquerque office. If you're a seasoned HR professional who thrives in a fast-paced environment, takes pride in exceptional work, and genuinely cares about the people you serve — read on.Why You'll Love Working HereWe take care of our people. Parrnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to:$80,000–$110,000/year (base + bonuses) — your expertise and dedication get rewarded regularly, not just at review timeFull benefits package — comprehensive health, dental, and vision insuranceLife & long-term disability insurance — because we've got your back401(k) plan — we help you build a future, not just a paycheckGenerous PTO + paid holidays — real time off to recharge and resetAnnual company goal trip — when the team wins, everyone celebrates togetherWhat We're Looking For5–8 years of HR experience, with at least 3 years in direct employee relations and complaint investigationsSHRM certification, formal Association of Workplace Investigators training, or EEOC training preferredWorking knowledge of employment law and benefits regulationsSound judgment and discretion when handling sensitive and confidential mattersComposure and professionalism under emotionally difficult conversationsStrong organizational skills and follow-through on multiple concurrent casesImpartiality and fairness — able to advocate for a compliant, respectful process rather than any one partyExcellent verbal and written communication skills, with strong active listeningProfessional attire and demeanorTeam player with the ability to adapt in a rapidly changing environmentAbility to work on-site Monday–Thursday 8:00–5:00 and Friday 8:00–4:00Ability to pass a background checkWhat You'll DoAs Employee Relations Manager at Parrnall Law, you'll be the trusted point of contact for our people — helping resolve concerns, guide employees through their benefits, and protect the integrity of every transition. Your judgment and follow-through will directly shape the culture and compliance backbone of our firm.Mission StatementWe champion a workplace where every voice is heard and every concern is met with care, clarity, and follow-through. We empower employees to fully understand and make the most of their benefits, so they feel confident and supported. We honor every transition with integrity and respect, protecting the dignity of our people and the strength of our firm. And we cultivate a culture of honest, constructive feedback — one that helps every employee see their growth and reach their potential.Results / Outcomes (What you must get done.)Attend weekly firm-wide huddle every Monday morning at 8:00 amAttend daily team mini huddle Tuesday through Friday at 8:00 amAttend biweekly meeting with Operations Director to review individual metrics and set biweekly goals, fully prepared with supporting dataAcknowledge receipt of any employee complaint within 24 hours of submissionComplete initial fact-finding on all complaints within 5 business days of receiptClose out (resolve or escalate with findings) 90% of complaints within 30 calendar days of receiptRespond to all benefits inquiries (enrollment, eligibility, claims issues) within 2 business daysProcess new-hire benefits enrollment within 15 days of eligibility start dateProcess qualifying life event benefit changes within 5 business days of notificationComplete termination paperwork (final pay calculation, benefits termination notices, COBRA notices) within 3 business days of separation dateDeliver COBRA election notices within federally required timelines (no exceptions)Maintain zero missed regulatory deadlines related to benefits or termination filingsMaintain a biweekly activity/case documentation log with no case older than 30 days without an updateFacilitate or support performance check-in meetings with documentation completed within 2 business days of the meetingDuties / ResponsibilitiesServe as the primary intake point for employee complaints, grievances, and concerns; document intake, investigation steps, and resolution in the HR case fileConduct or coordinate fact-finding for complaints, including interviews, document review, and consultation with the Operations Director and/or legal counsel as neededMaintain strict confidentiality and neutrality throughout all complaint handlingAdminister employee benefits programs including health, dental, vision, retirement, and voluntary benefits; serve as liaison between employees and benefits carriers/brokersGuide employees through open enrollment, qualifying life events, and benefits questionsReconcile benefits invoices and enrollment records for accuracyManage the termination process end-to-end: exit documentation, final pay coordination with payroll, benefits termination, COBRA notification; coordinate with IT/Admin to confirm return of company property and equipmentAttend exit interviews and summarize findings/trends for leadershipCoordinate performance reviews and improvement meetings; ensure managers have proper documentation, employees understand expectations, and outcomes are recorded in the personnel file in compliance with firm policyEnsure all complaint, benefits, and termination files comply with applicable federal and state employment law (FMLA, ADA, COBRA, state-specific requirements) and firm document-retention policyFlag patterns or risks (repeat complaints, benefits compliance gaps, termination trends) to the Operations DirectorOversee and facilitate participation in "Top Workplaces" and "Best Places to Work" survey programs; report outcomes and key findings to the executive teamFollow and maintain all firm policies and proceduresParnall Law Firm is an Equal Opportunity Employer.