Live Nation Albuquerque - IT Support Representative

Company Overview Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit livenationentertainment.com. Job Summary The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on‑site IT support at Live Nation events and venues across the country. As a Venue IT Support Representative, you will gain real‑world experience and an intimate understanding of IT service delivery concepts while developing valuable operational and procedural skills and troubleshooting abilities in an exciting and dynamic industry. Role Overview Live Nation’s Concerts Division is where tours are born, artists come to life, and fans experience the rush of live music. From our owned and operated amphitheaters to the Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with plenty of opportunities, perks such as free concert tickets, dog‑friendly offices, student loan reimbursement, and adoption/fertility support. We are certified as a Great Place to Work and are one of People Magazine’s “50 Companies that Care.” Responsibilities Provide onsite IT troubleshooting assistance to venue administrative, operations, and production staff. Identify, track, and help resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams following established escalation procedures. Act as an onsite liaison with remote IT support teams to troubleshoot reported issues with venue technology. Serve as the onsite contact and provide guided access for visiting IT service or support providers. Provide onsite assistance to tour production by establishing artist internet connectivity or fulfilling the terms of artist/tour IT riders prior to and on the day of show. Provide proactive day‑of‑show IT event support by ensuring no outstanding IT hardware/software issues with point of sale or access control technologies before gates open for fans. Assist with deployment, inventory management, and maintenance of onsite IT equipment, including POS terminals. Develop, demonstrate, and leverage a comprehensive understanding of venue network connectivity and deployed technologies. Participate as needed with seasonal IT preparation and validation, shutdown, and winterization. Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events. Required Qualifications Experience with and in‑depth knowledge of Apple iOS, MS Windows, and network technologies is preferred. Strong communication skills (oral and written) with a professional communication style. Self‑motivated, capable of independent reasoning and troubleshooting. Highly organized and detail oriented. Reliable, dependable team player with the ability to work independently and under little supervision. Able to adapt to a constantly changing and at times stressful work environment. Must possess a valid driver’s license, reliable vehicle, and a clean driving record. This position requires scheduling flexibility, including the ability to accommodate evening and weekend on‑call shifts, holidays, and extended hours for events and summer festivals. Consistent event support availability is a requirement. Shifts may change to meet business needs. Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability, marital status, domestic partner status, medical condition, gender, gender identity, sexual orientation, and any other basis protected by applicable law. We consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and all similar laws. We afford equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations. We also provide reasonable religious accommodations on a case‑by‑case basis. Applicants are invited to identify reasonable accommodations to assist them in performing essential job functions. Hiring Practices The preceding job description indicates the general nature and level of work performed by employees within this classification. It is not intended as a comprehensive inventory of all duties, responsibilities, or qualifications required. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms. #J-18808-Ljbffr