Branch Manager

Job Description

Job Description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

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Responsibilities

The Branch Manager is responsible for the growth and profitability of the market. This position is responsible for management of overall branch operations

RESPONSIBILITIES:

• Operations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfaction
• Hire, train, develop, motivate staff and optimize efficiency
• Provide leadership for Associates (employee) relations through effective communications, coaching, training and development
• Provide leadership for problem resolution to facilitate improvements and improved working relationships
• Build a team that consistently delivers the ImageFIRST service strategy
• Ensure customer satisfaction and loyalty
• Meet financial management objectives
• Actively participate in Strategic Planning
• Develop local sales and marketing approach and work with the Sales team to drive new business efforts
• Ensure compliance with quality, OSHA, safety, company policies and procedures
• Responsible for customer negotiation and retention efforts
• Determine appropriate operations staffing levels
• Ensure compliance to company policies and procedures
• Ability to perform problem solving and conflict management
• Promote safety of overall operations
• Lead by example
• Develop sales leads and referrals from existing customers
• Grow existing customers profitably
• Develop a great local culture by instilling the ImageFIRST Operating principles and execution strategy

MINIMUM QUALIFICATIONS:

• Minimum of 3 years' of operations or service management experience required
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• High school diploma or equivalent with strong business experience require; Bachelor's degree with experience preferred
• Sales experience is strongly preferred
• Financial acumen / P&L experience preferred

DESIRED SKILLS:

• Organized with minimum supervision required
• Planning: Ability to perform short and long range planning
• Self -starter with entrepreneur approach to business
• Leadership: A demonstrated ability to lead people and get results through others
• Excellent interpersonal and communications skills
• Quality orientation
• Computer proficient
• Relocatable for promotion to larger market or increased responsibility
• Ability to grow with / scale with the business
• Contract negotiation experience
• Proven track record of business results
• Customer Service experience / skillset 

PHYSICAL REQUIREMENTS:

• Lift repetitively: Be able to lift or push up to 40 pounds
• Reach
• Walk
• Sit while driving a delivery vehicle
• Bend to pick up garments and bulk items
• Climb: Climb in and out of a truck while carrying product

Qualifications

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Weekly pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement 
• Referral Program
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.