Associate Software Asset Specialist

Job OverviewThe Associate Software Asset Specialist supports onsite SAM execution through HAM/Field Support collaboration, ServiceNow data quality, software discovery, compliance remediation, audit validation, and hardware refresh activities. The role helps improve SAM maturity and documents measurable business value through savings, cost avoidance, efficiency, and data accuracy outcomes. This role is expected to develop quickly through training and guided execution, supporting increasingly complex SAM activities as proficiency grows.ResponsibilitiesProvide onsite support to HAM and Field Support teams for overlapping projects that involve SAM, including discovery reconciliation, license reclamation tied to device lifecycle, and physical validation at Fairview facilities.Support software non-compliance remediation and device recovery requiring physical hardware access, including re-imaging, manual software removal, offline endpoint remediation, and lost/stolen device recovery with HAM and Field Support.Support software audit and compliance validation through onsite verification of deployment, usage, license assignment, and device ownership, including collection and documentation of audit evidence and chain-of-custody details as directed.Contribute to HAM/SAM ServiceNow data and reporting projects by reconciling hardware records, software installations, license entitlements, and CMDB relationships with HAM and Field Support teams.Perform software discovery and data quality cleanup by comparing ServiceNow SAM, SCCM/Intune, device inventory, and workstation data to resolve missing installs, duplicates, ghost assets, and inaccurate assignments.Partner with HAM and Field Support during hardware refresh cycles to capture licensing impacts, including reinstall decisions, license reclamation, reassignment, retirement, and software removal.Support SAM process, workflow, and technology maturity efforts by completing assigned training, identifying data or workflow gaps, documenting improvement opportunities, recommending practical automation or tooling enhancements, and coordinating or executing approved changes with guidance from senior SAM resources or leadership.Maintain SAM records, databases, tracking, and reporting by updating software asset, license, warranty, service, and lease data; generating routine reports; identifying discrepancies; and escalating issues.Learn day-to-day SAM operations to provide coverage for licensing support, compliance tracking, stakeholder support, and lifecycle management activities when required.Support communication with key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, end users, contracting, and others, by gathering information, documenting feedback, and escalating needs through senior SAM resources or leadership.Build SAM capability and improve processes by completing training, developing ITAM and ServiceNow proficiency, sharing knowledge, and suggesting practical improvements that strengthen SAM execution.Track SAM business value and savings impact by documenting efficiency gains, data accuracy improvements, device recovery, license reclamation, cost avoidance, and cleanup outcomes in measurable metrics or dollar-based reporting.Required QualificationsA.A./A.S. in business or technology field orCombination Education & Experience1 year of experience in IT, IT Asset Management (ITAM), Field Support, or Service Desk, with exposure to hardware and/or software inventory, discovery, or lifecycle activitiesBasic understanding of software licensing concepts and IT asset management practicesWorking knowledge of Microsoft Office (Excel, Word, Outlook) with the ability to organize, sort, and reconcile data across multiple sourcesEffective written and verbal communication skills; ability to communicate clearly with technical and non-technical team membersDemonstrated attention to detail and accuracy in data entry, records maintenance, and reportingDemonstrated ability to follow documented processes, procedures, and work instructionsDemonstrated ability to collaborate with peers and cross-functional teamsDemonstrated ability to prioritize daily tasks and meet deadlines with guidance from senior team membersAbility to work onsite at Fairview facilities to support HAM/SAM overlapping operationsPreferred QualificationsB.S./B.A. in business or technology field2 years of experience in IT, ITAM, Field Support, or Service DeskExposure to Software Asset Management (SAM) or Hardware Asset Management (HAM) concepts, tools, or processesExperience with ServiceNow, SCCM, Intune, or comparable IT service management and endpoint management platformsExperience reconciling data across multiple systems of recordExperience within the Healthcare IndustryExperience in a large, complex organizationIAITAM Certification(s)ServiceNow Certification(s)Benefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: Compensation DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO StatementEEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status