Lead Airport Agent - Ramp

Job Title

Join Envoy Air where you will be stimulated, challenged, and have the opportunity to develop your career.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Pay Rate: $18.50 / HR

Responsibilities

Responsibilities include:

• Coordination of the overall operation within an assigned functional area
• Ensuring adequate operational coverage; responsible for scheduling and manpower utilization
• Maintaining a safe, dependable and consistent operation
• Conducting agent observations
• Scheduling and administering local training including new hire training
• Maintaining supplies and inventory control logs
• Preparing customer correspondence, investigating discrepancies and compiling statistical data for reports
• Completing administrative duties
• Performing station agent work within the ramp service operation, as required
• Loading and unloading baggage and cargo on and off aircraft
• Transporting items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment
• Marshaling aircraft which requires working closely with teammates to ensure a safe path
• Cleaning and servicing cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• De-icing aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Organizing work groups and handling multiple priorities in a fast-paced environment

Qualifications

Requirements include:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.