IT Associate I

At Relativity Space, we're building rockets to serve today's needs and tomorrow's breakthroughs. Our Terran R vehicle will deliver customer payloads to orbit, meeting the growing demand for launch capacity. But that's just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science, exploration, and innovation, pioneering progress that reaches beyond the known. About The Team The IT team is responsible for the full scope of computing infrastructure, end-user systems, servers, virtualization, cloud, networking, software services, telecommunications, and information security. You'll support every function across the company, from the production floor to flight operations, enabling Relativity's world-class team to design, build, and launch rockets. The team balances near-term execution with long-term vision, developing scalable solutions and processes to enable the company's growth. The evolving complexity of our IT environment offers opportunities to stretch and sharpen problem solving and hands‑on technical skills. We invest in our people, encouraging ownership, cross-training, and advancement, so our team can grow as fast and ambitiously as the company itself. About The Role We are looking for an IT Associate to join our growing Service Desk team at our rocket launching facilities in Long Beach, CA. In this role, you will be working closely with Systems Administrators and Systems Engineers in IT Operations, alongside other IT Associates on the Service Desk team. You will be an IT "jack-of-all-trades", continuously enhancing your various IT and Service Desk competencies. This is a hands‑on position where you will support the desktop computer experience, launch systems computational and network resources, and bleeding‑edge aerospace experts. Enhance Relativity's IT Operations team to support our growth at our HQ in Long Beach Actively participate in the team's daily tasking and support requirements Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner Install and maintain all user endpoint devices, and infrastructure managed by other IT teams Join a team that is focused on ambitious, superb delivery and operation of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines Deliver and documented solutions that reduce service desk requests and repetitive service workloads Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can About You Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. Skills in technical systems, hardware repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability to image, deploy, configure, and support operating systems on desktop and mobile Familiarity with both PC and other end point computing hardware and software and user access controls Experience with M365 or Gsuite in an enterprise environment Nice To Haves But Not Required 2+ years of experience in IT Support Linux, Mac, iOS and Android Knowledge basic cloud administration Familiarity with tools such as SCCM, MDM, Imaging, ServiceNow, Backup systems Experience with Atlassian products administration including Jira, Confluence, Bitbucket, and Bamboo Aerospace and/or ITAR/NIST experience At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job‑related factors. Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here. Hiring Range $26.80-$40.20 USD We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need a reasonable accommodation, please contact us at View email address on click.appcast.io. Please note: Relativity Space does not accept unsolicited resumes, candidate profiles, or referrals from recruitment agencies or search firms. Any unsolicited submission - via email, our website, social media, or directly to an employee - will be deemed the property of Relativity Space, and no fee will be owed absent a current, fully executed agreement with Talent Acquisition that specifically authorizes submissions for the applicable role. #J-18808-Ljbffr