Assistant Store Manager - Nursery Ops & Customer Experience

Job SummaryThe Assistant Store Manager (ASM) is responsible for working with the GM to establish and maintain best-of-class customer services in our retail store operations – typically focusing on either “Operations” or “Customer Service.” The ASM oversees and is accountable for their assigned portion of total store operations - ensuring maximum sales and profitability through merchandising, inventory control, expense control, employee management, resource management, safety management, operating costs control, and overseeing all aspects of nursery sales, nursery production, nursery maintenance, and nursery organization. The ASM acts as a “key-holder” and as the acting GM in the absence of their GM. The ASM must be able to enhance customer satisfaction, meet sales and profitability goals, and manage staff effectively. This position directly supervises one or more positions as well as helping the GM oversee the management of the rest of the store employees.Key Duties and ResponsibilitiesHelping oversee and manage a full service MVN retail nursery operation (Store).Owning their assigned “Operations” or “Customer Service” duties and responsibilities.Assisting to ensure that each customer receives outstanding service by providing a safe, clean, friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service.Assisting to ensure compliance with all company policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.Training and developing store management in all aspects of the business, and directing and monitoring training and development of store personnel.Assisting in controlling loss, shrinkage, waste, variable expenses, payroll and employee turnover.Helping to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signage, and assortment in all areas of the nursery.Reviewing store trends and recommending and initiating changes for maximizing goals and objectives.Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff.Helping to oversee and participating in the sales transactions of the store, including counter and phone sales, as well as overseeing product installation/delivery.Ensuring the protection and proper use of all store assets, including inventory, equipment and facilities.Assisting to oversee administrative functions including POS transactions, warranty issues, etc.Assisting to maintain outstanding store conditions and visual merchandising standards.Proposing innovative ideas to increase market share to Marketing and Sr. Management.Helping deal with all issues that arise from employee or customers (complaints, grievances, etc.)Being a shining example of good behavior and high performance and local face of MVN.Conducting or overseeing all safety training including, heat, vehicle, pesticide safety, etc.Assisting to oversee logistics/customer service.Performing other duties and tasks as assigned.Qualifications: Knowledge, Skills & AbilitiesAt least 2 years of experience in retail operations.At least 1 year in supervisory or lead role.Experience in a retail, nursery, landscaping, or related environment preferred.Solid management skills along with a basic understanding of HR and sales fundamentals.Understanding of sales and operations planning process, demand forecasting and marketing.Excellent customer relation and interpersonal skills.Excellent verbal and written communication skills.Self-directed and motivated, and able to act in an entrepreneurial fashion.Ability to work independently to complete specific tasks and meet inflexible deadlines.Ability to collect information/facts, draw valid conclusions, and effectively resolve concerns/conflictsAptitude in decision-making and problem solving.Ability to work well with others and be a leader.Basic computer skills including experience with POS systems, and MS Office (Word, Excel, etc.)Strong time management, attention to detail, and follow through.Strong organizational skills and ability to coordinate multiple projects/activities simultaneously.EducationBS or the equivalent experiencePhysical requirements/Working ConditionsWhile performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind.OTHERSubject to MVR and criminal background check (In accordance with applicable fair chance laws, rules, and regulations)About UsMoon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. We are a drug free workplace.#MVNOTHER #J-18808-Ljbffr Moon Valley Nursery Inc