Service Technician II

Welcome! Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. Location Address: 799 Space Dr, Beavercreek, OH 45434 Responsibilities Works under general supervision to perform residential and/or light commercial service and maintenance calls. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories accurately and timely. Inspects equipment and performs diagnostics to identify potential problems and prevent premature breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand‑held device records all required information on customer call. Completes all forms and paperwork neatly, timely, and accurately. Collects payment from customer. Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are used, maintained, and properly accounted for. Represents the company professionally, honestly, and ethically in all business matters and activities. Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed. Performs similar or other duties as needed or assigned. Regular, reliable attendance. Desired Skills And Qualifications High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. EPA and safety certifications required. Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories. Proficient mechanical aptitude and ability to operate all necessary tools and equipment. Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment. Proficient in starting up and balancing airflow, and aligning belts and pulleys on all systems with little to no supervision. Proficient in installing basic duct fittings. Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision. Effective communication skills to resolve customer issues, complaints, or concerns. Effective and efficient time‑management and organizational skills. Valid driver’s license with acceptable driving record. Available to work flexible hours and on‑call shifts as needed. Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and carry items weighing up to 50 pounds. Service Experts Company Perks And Benefits For YOU Top pay for top performers, including incentive and bonus opportunities (depending on the position). Generous PTO provided: 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays). 29 paid days off after your 2nd year of employment. Ample advancement and career‑growth opportunities available across the U.S. Company‑sponsored Medical, Dental, and Vision Insurance programs. Company‑provided smart phone, tablet, uniform plan, and tool replacement program. Internal Training Academy for skill development. Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions. Company‑paid employee Life Insurance with options for YOU and your Family. Short‑term and Long‑term disability insurance options that protect you and your family if you are unable to work. Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs. Annual Compensation Range $52,200.00 - $66,500.00 Minimum Experience: 2+ years Years Minimum Education: High School Diploma/GED Equal Opportunity Statement Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io. #J-18808-Ljbffr Service Experts