Financial Clearance Associate - Mid Shift/Evenings

Financial Clearance Associate The Financial Clearance Associate supports the Financial Clearance Center by ensuring patients receive a seamless experience through accurate verification of insurance eligibility, benefits, and financial requirements. The role also assists with pre-authorizations, financial counseling, and documentation to maintain smooth financial operations for patient care. MD Anderson Cancer Center focuses on cancer care, research, education, and prevention, and this associate helps patients understand and navigate the financial aspects of their care. Why Us? Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. Accruals for PTO and extended illness bank, plus paid holidays, wellness, childcare, and other leave options. Tuition assistance program after six months of service and access to extensive wellness, fitness, and employee resource groups. Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs. Responsibilities Verify patient eligibility using institutional and payor systems within required timeframes. Obtain and document effective dates and coverage details. Notify Patient Access and patients promptly when eligibility cannot be verified. Update and confirm insurance information in accordance with department policies. Document benefit details including product type, network status, copayments, deductibles, co-insurance, and coverage limits. Pre-Authorizations & Coverage Review Monitor work lists daily to identify required pre-authorizations. Obtain pre-authorizations from payors or vendors and document reference numbers and contact information. Review and document clinical trial coverage responsibilities between sponsors and insurers. Financial Counseling Review cost estimates and calculate patient liability. Discuss payment requirements and collect amounts due. Explain payment plan options and financial assistance programs. Submit required documents such as PFA and COBRA for supervisor approval. Communication & Documentation Document all communications with patients, payors, vendors, and internal departments accurately. Respond to emails, phone calls, and messages within one business day. Maintain courteous, professional interactions with patients, physicians, payors, and business partners. Operational Support Escalate financial clearance and counseling issues to the Supervisor or Coordinator as needed. Participate in training and mentoring opportunities. Perform other duties as assigned. Education Required: High School Diploma or Equivalent. Preferred: Associate's Degree in Business or Healthcare. Work Experience Required: 3 years experience in healthcare, insurance, customer service, hospitality, business, or related field. Required: 1 year experience with preferred degree. Preferred: 5 years business experience in healthcare, insurance, or a multi-specialty physician practice; experience with registration, patient access, and/or patient services. Licenses and Certifications Preferred: CHAA - Certified Healthcare Access Associate (Upon Hire). Preferred: CHAM - Certified Healthcare Access Manager National Association of Healthcare Access Management (Upon Hire). Other Requirements Must pass pre-employment skills test as required and administered by Human Resources. Additional Information Requisition ID: 180238 Employment Status: Full-Time Employee Status: Regular Work Week: Evening/Night, Rotating, Varied, Weekends Minimum Salary: $45,500 Midpoint Salary: $57,000 Maximum Salary: $68,500 FLSA: Non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: Yes Referral Bonus Available: No Relocation Assistance Available: No It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. The position may be responsible for maintaining the security and integrity of critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code and may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. #J-18808-Ljbffr University of Texas MD Anderson Cancer Center