Customer Quality Engineer

Customer Quality Engineer $100,000 - $125,000 per year | Georgetown, TX | On-site | Permanent Global, Reputable, and Stable Manufacturer - Excellent Benefits + People First Culture Join a well‑established manufacturer that designs and produces high‑quality electronic and electromechanical products used across a range of industrial and automotive applications. This organization has seen significant growth in product lines, especially in recent quarters, and is investing in engineering talent to help scale processes and support continued expansion. Just as important as the work is the culture. This is a positive, collaborative, and genuinely fun environment where people enjoy working together. Employee tenure is exceptionally strong, many team members have been here 10+ years, reflecting stable leadership, mutual respect, and long‑term career growth. Why join us? Medical, dental, vision, and prescription drug insurance Life insurance Short and long‑term disability Excellent 401k plan with company matching Generous PTO policy Company paid holidays Positive, supportive culture Long employee tenure, many have grown their careers here for over a decade Opportunities to influence real change in a dynamic, evolving environment A balance of teamwork and autonomy Clear path to IT leadership Opportunity for company performance based bonus Job Details Additional Responsibilities Own customer quality communication and corrective action process (8D leadership) Drive containment, root cause analysis, and verification of corrective actions Analyze trends in RMAs, assembly defects, and system‑level failures Lead cross‑functional RCA efforts with engineering, supplier quality, and repair teams Provide direct customer updates, technical explanations, and action plans Ensure adherence to customer requirements, SLAs, and quality standards Support NPI quality readiness and validation of acceptance criteria Participate in internal and external audits (ISO 9001 / customer‑specific audits) Qualifications 3–6 years in customer quality, manufacturing quality, or repair operations Strong understanding of IPC‑A‑610 and failure analysis methodologies Experience with 8D, 5‑Why, and structured root cause tools Strong communication skills and ability to manage customer‑facing issue resolution Basic understanding of SMT, PCBA, and server assembly processes Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. #J-18808-Ljbffr