IT Support Technician

Job Description

Job Description

NOW HIRING! IT Support Technician

Salary Range: $56,000 – $65,000

This is a fully onsite position with potential to move to a hybrid schedule.

Position Overview

The IT Support Technician provides first-line technical support for hardware, software, and systems across both on-site and remote environments. This role supports over 100 users and partners closely with a global IT Helpdesk team to maintain and enhance the desktop and production system environment.

Key Responsibilities

• Provide first-line support via phone, email, chat, and ticketing systems
• Configure, install, and troubleshoot desktops, laptops, peripherals, and software
• Diagnose and resolve issues related to hardware, passwords, printers, connectivity, and applications
• Escalate complex issues to the appropriate teams when necessary
• Document incidents and resolutions using service management tools (e.g., Freshdesk)
• Track and follow up on open support tickets to ensure timely resolution
• Support network and production systems, including troubleshooting and repairs
• Manage and support mobile devices using Microsoft Intune
• Onboard and train new employees on IT systems, tools, and procedures
• Assist with IT support during critical events, such as outages or security incidents
• Maintain accurate documentation of IT processes and procedures
• Participate in special projects and additional duties as assigned

Qualifications

Education & Experience

• High school diploma required; post-secondary education preferred
• 1+ year of hands-on IT support experience
• 1+ year of experience with Microsoft 365 (including D365, Intune, Power BI, Power Automate)

Technical Skills

• Strong knowledge of computer hardware and software
• Experience with platforms such as:
• • Windows Admin Tools
  • Citrix
  • Microsoft VDI
  • Dynamics Finance & Operations and Dynamics CE
• Experience building Power BI reports and Power Automate workflows
• Familiarity with IT ticketing systems (Freshdesk preferred)
• Understanding of networking concepts and protocols
• Knowledge of iOS and Android device support

Additional Skills

• Strong problem-solving and troubleshooting abilities
• Excellent written and verbal communication skills
• Ability to work effectively in a team and maintain a sense of urgency
• Willingness to learn and adapt to new technologies
• Spanish or Dutch language skills are a plus

Company Description

If you are a licensed architect with strong project management experience and a passion for design, I'd love to hear from you. Apply today and become part of the Chapel Hill team.