Fulfillment Manager

Description

Job Title: Fulfillment Manager


Reports To: Plant Manager


FLSA Status : Exempt


Status : Full-Time


Department: Warehouse


Location: Arizona


Company Overview
Tarbell Management Group (TMG) is a proud Mohawk family-owned enterprise dedicated to its mission of " empowering economic sovereignty for Tribal Nations and trusted partners ". TMG has grown from a small local business into a diversified organization serving Indian Country and beyond, with operations spanning petroleum wholesale and transportation, convenience and restaurant services, tobacco manufacturing, brand management and national distribution and shared services.

Our Core Values


TMG offers a competitive total rewards package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, Holidays, telemedicine access, optional Aflac coverage, and other employee benefits that support work-life balance and well-being.

JOB SUMMARY:

The Fulfillment Manager is responsible for leading daily warehouse operations, including receiving, inventory control, order fulfillment, shipping coordination, and warehouse team oversight. This role supports a fast-paced production and customer fulfillment environment by organizing workflow, prioritizing shipping deadlines, maintaining accurate inventory records, and ensuring warehouse activities are completed safely, accurately, and efficiently.


This position upholds OM's mission and core values by demonstrating professionalism, accountability, teamwork, safety awareness, and follow-through in daily work. The Fulfillment Manager is expected to maintain a positive, solution-focused approach while supporting customer needs, production priorities, and team performance.


Primary Responsibilities (includes but is not limited to)

Key Responsibilities

• Lead daily fulfillment and warehouse operations to support production needs, customer requirements, and priority shipping deadlines.
• Schedule, guide, and support the Warehouse Team to ensure proper coverage, efficient workflow, safety, and effective use of overtime.
• Oversee receiving, verification, documentation, and storage of inbound raw materials, returns, and freight deliveries.
• Manage order fulfillment activities, including picking, staging, verification, palletizing, labeling, documentation, and preparation for outbound shipment.
• Coordinate outbound shipments with the Customer Experience Department to support accurate, timely delivery of finished product orders.
• Maintain inventory accuracy for finished goods, raw materials, tax-paid areas, samples, and Tribal or State tax stamps.
• Support inventory controls, cycle counts, FIFO practices, month-end reconciliation, and timely reporting of discrepancies or damages.
• Use MRP, SAGE Accpac, and related systems to document receiving, inventory, order activity, mis-picks, and required reports.
• Maintain warehouse equipment, including forklifts and assigned tools, in safe and working condition.
• Follow applicable shipping, export, duty-free zone, safety, and standard operating procedures.
• Assist with special projects, trade show shipments, large or complex orders, and other operational needs as assigned.
• Promote a clean, organized, safe, and productive warehouse environment.

Minimum Qualifications

• Associate degree or technical certification preferred; or at least three years of related warehouse, fulfillment, inventory, shipping/receiving, or supervisory experience; or an equivalent combination of education and experience.
• Strong supervisory, leadership, communication, and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to meet deadlines in a fast-paced environment.
• Ability to work independently, exercise sound judgment, prioritize tasks, and keep leadership informed as needed.
• Ability to anticipate problems, identify solutions, and support sound operational decision-making.
• Proficiency with inventory systems, production operating systems, data entry, Microsoft Office or equivalent software, and the ability to learn new systems quickly.
• Ability to read and interpret safety rules, operating instructions, procedure manuals, and shipping documentation.
• Ability to prepare routine reports, standard operating procedures, and transactional documents such as bills of lading, invoices, packing slips, and labels.
• Ability to apply basic business math, inventory calculations, and U.S. decimal and metric measurements.
• Valid driver's license.

Preferred Qualifications:

• Prior leadership experience in a warehouse, manufacturing, fulfillment, shipping/receiving, or inventory control environment.

Physical & Work Environment Requirements

• Must be able to perform the essential functions of the position, with or without reasonable accommodation.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Must be able to stand, walk, bend, reach, climb, and move throughout warehouse and production areas as needed.
• Must be able to lift, carry, push, and/or pull up to 50 pounds at times.
• Work may involve exposure to forklifts, pallet jacks, freight carriers, warehouse equipment, production activity, moderate noise, and changing temperatures.
• Must follow all required safety procedures and use appropriate equipment and personal protective equipment when required.