Digital Product Manager

Digital Product Manager Job Title: Digital Product Manager Requisition ID: PUB000U Department: Digital Energy Engagement Kansas City Headquarters Location: Kansas City, MO Pay Range: Digital Product Manager I: $54,400 - $68,000 Digital Product Manager II: $66,600 - $83,200 Senior Digital Product Manager: $84,500 - $112,600 Lead Digital Product Manager: $99,500 - $132,600 Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. Job may require additional hours as required. Summary of Primary Duties and Responsibilities The Digital Product Manager leads cross-functional teams comprised of business and information technology stakeholders to solve complex consumer and business problems in a way that advances the digital customer experience. The Digital Product Manager is responsible for end-to-end leadership and management of digital products and experiences ranging from systems integrations, web, mobile app, IVA, and outbound categories. Major responsibilities include, but are not limited to: Develops and executes strategies for new and existing digital products to increase adoption, enhance the customer experience, and exceed goals. Leads and manages internal stakeholders, external vendors, and technology partners to achieve goals related to customer engagement and experience, self-service, automation, and financial targets. Develops and communicates key performance indicators (KPIs) to measure outcomes, product performance and user experiences. Researches and develops new product ideas for consideration and implementation. Evaluates solutions and writes business cases to advocate for company adoption. Leads the requirements development for applying technology to satisfy business needs. Analyzes data, user requirements, use cases, procedures, and problems to automate or improve existing customer self-service capabilities. Defines and documents user interfaces, support systems and data requirements. Develops workflows, use case diagrams, dataflow, and other documentation supporting digital design. Develops and analyzes test plans, and test scripts and evaluates test results to determine compliance with test plans and established business processes. Coordinates and creates training documentation. Education and Experience Bachelor's degree in Business Administration, Marketing, Information Technology or a related discipline is required. Master's Degree is a plus. Experience in project management, product management, new product development, digital marketing is preferred but not required. Experience leading and managing cross-functional teams comprised of information technology, marketing, product management and other business areas is preferred but not required. Experience in digital marketing strategy, ROI, vendor and partner management, contract management and budget management responsibility is preferred but not required. Job Level Guidelines and Years of Experience at each level: Lead Level: Progression to this level is on a limited basis. This level requires 8 years of related experience and incumbents must demonstrate specialized depth and breadth of expertise before moving to this level. This level is seen as a resident expert for the functional area and recognized for expertise externally with other entities. Individuals in this band are recognized experts within their function and provide guidance and support to less experienced co-workers and lead project teams. (Lead in title) Career Level: Individuals generally possess in-depth knowledge/experience and may provide guidance and support to less experienced co-workers. Solves complex problems and contributes to process improvements. This is the level at which most individual contributors grow and stabilize for many years, if not for the duration of their career. Very few move to the lead level as specialized expertise in a field or function. Must have at least 5 years of related experience before moving to a career level role. (Sr in title) Intermediate Level: Demonstrates broader capability to take on more complex assignments and an enhanced level of working knowledge and experience in own job discipline. May continue to develop and seek support from senior level roles and peers. Applies more expertise in profession to achieve results. Requires 2 years of related experience before moving to an intermediate role. (II in title) Entry Level: Generally new to a role and performs routine assignments applying knowledge of theories, practices, and procedures. Receives instruction, guidance and direction from more senior level roles, peers, leadership. Incumbents at this level have less than 2 years of related experience and are entry level in their role. (I in title) Internship experience does not equate to fulltime experience for level progression. Skills, Knowledge, and Abilities Required Demonstrated ability to use data and metrics to justify requirements, build business cases, measure product performance, develop action plans, and execute on those plans with excellence. Ability to manage multiple, competing priorities simultaneously. Excellent leadership and people management skills honed through experience of managing diverse cross-functional teams. Exceptional communication skills, written and oral, for both internal and external audiences. Basic understanding of electric utility industry, operations and pricing/rates a plus. Track record of creative thinking and problem solving, as well as an ability to deliver successful, innovative digital solutions to market. Level-headed problem solver with professional and service-oriented attitude and a strong orientation toward delivering superior results. Detail-oriented thinker with exceptional organization, time management and prioritization skills. Ability to effectively present information and respond to questions from senior management, managers, clients, and customers. Expected to model Evergy's Talent Framework Behaviors, the foundation for HOW we do our jobs at Evergy. At a minimum, incumbents should be able to demonstrate their ability to progressively develop and exhibit these skills at a proficient level: Evergy's People First Values: Safety, Integrity, Ownership, Adaptability Operational Excellence/Execution: Exerts personal effort and enables the team to achieve performance goals and exhibits a continuous improvement mindset. Decision Making: Makes informed, objective, timely and ethical decisions. Talent Management: Takes initiative to develop self and team, acts with a mindset of diversity, equity and inclusion and creates an environment to attract top talent. Strategic Mindset: Demonstrates sound strategic thinking, knows the business, exercises judgment, influences and persuades. Working Conditions Office environment with both in office and remote working conditions. Evergy has a clear mission To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer. Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Work Locations: 1KC - Missouri HQ - Floor 28 One Kansas City Place 1200 Main St Kansas City 64105 #J-18808-Ljbffr