IT Analyst II

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Analyst II.

Type: Contract
Job Title: IT Analyst II
Location: Charlotte, NC
Candidates must be able to commute and work onsite in Charlotte, NC
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: Bachelor's Degree or equivalent experience

Description

Seeking an experienced IT professional to provide high-touch technical support to executive-level and administrative staff. This fully onsite position requires advanced troubleshooting, exceptional customer service, and the ability to quickly resolve hardware, software, mobile device, and connectivity issues in a fast-paced corporate environment.

Responsibilities

• Provide proactive, high-touch IT support to executives and administrative staff, including C-suite leadership.
• Troubleshoot, research, isolate, and resolve complex hardware, software, desktop, mobile device, and connectivity issues.
• Support Windows, Mac, Microsoft Office, Teams, Outlook, and other enterprise applications.
• Deploy, configure, maintain, and troubleshoot laptops, smartphones, tablets, and other approved computing equipment.
• Support iPhone and Android devices, including data transfers and Microsoft Intune configurations.
• Provide remote support and assist with home wireless networks and internet connectivity as needed.
• Create and maintain Incident, Task, Request, and Problem records; identify recurring issues and escalate appropriately.
• Serve as a technical liaison between IT teams and business units and recommend process improvements.
• Prioritize work according to established service levels and meet IT support metrics.
• Participate in an after-hours/on-call rotation, including potential 24x7 support for select executives.
• Travel domestically as needed; occasional international travel may be required.
• Perform other related duties as assigned.

Qualifications

• 5+ years of experience in desktop, infrastructure, or end-user IT support, preferably in a corporate environment.
• Advanced troubleshooting and problem-solving skills across Windows, Mac, mobile devices, applications, and connectivity.
• Strong experience supporting iPhone, Android, Microsoft Intune, device configuration, and data transfers.
• Executive/C-suite support experience strongly preferred.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively under pressure, respond quickly to customer needs, and manage multiple priorities independently.
• Strong organizational skills, attention to detail, and ability to prioritize workload with minimal supervision.
• Ability to work independently and collaboratively while maintaining professionalism, confidentiality, and strong business ethics.
• Flexible and adaptable approach to supporting new, non-standard, and changing technologies.
• Strong written, verbal, and interpersonal communication skills.
• Willingness to participate in an on-call rotation and provide occasional after-hours support.
• This position does not support immigration sponsorship.

Additional Information

• No third party resumes will be accepted.
• Drug testing and/or other employment-related inquiries may be conducted.
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an Equal Employment Opportunity employer.
• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.


About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.


Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.