Vice President of Operational Excellence

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Vice President of Operational Excellence About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry‑leading technology, cost‑saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality. What we offer: AKAM is proud to be Great Place to Work‑Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities. Position Summary: The Vice President of Operational Excellence will lead operational infrastructure, process improvement, technology implementation, organizational efficiency, compliance initiatives, and internal performance management across the company's residential management platform. This role is focused on internal corporate operations, systems optimization, employee development, organizational scalability, and strategic execution. The position does not include direct responsibility for soliciting association management business, managing client association relationships, or overseeing competitive property management operations within restricted markets. Operational Infrastructure Design and improve internal operational workflows and standard operating procedures (SOPs). Standardize reporting, KPI tracking, and internal accountability metrics. Improve interdepartmental communication and execution efficiency. Lead implementation and optimization of operational software platforms. Oversee workflow automation initiatives. Coordinate data reporting and operational analytics. Improve cybersecurity, document retention, and operational controls. Training & Organizational Development Partner with the Learning and Development team to implement leadership training programs. Build onboarding and employee development initiatives. Create operational best‑practice manuals and training systems. Support succession planning and organizational scalability. Partner with finance leadership on budgeting processes and operational forecasting. Improve operational cost controls and vendor governance processes. Evaluate operational efficiencies and enterprise resource allocation. Compliance & Risk Management Support internal compliance initiatives. Assist with operational audits and risk mitigation programs. Develop internal governance procedures and documentation standards. Strategic Growth Support Assist executive leadership with operational integration of acquisitions or new markets. Conduct operational due diligence and transition planning. Support expansion initiatives from an operational perspective only. Qualifications Bachelor's degree in Business Administration, Real Estate, or a related field; advanced degree preferred. Minimum of 7–10 years of experience in residential property management, with at least 3 years in a leadership role. Experience managing condominium and cooperative portfolios preferred. Strong financial, operational, and team management skills. Excellent communication and relationship‑building abilities. Proven experience in team development and mentorship. Strong knowledge of compliance and regulatory requirements. #J-18808-Ljbffr AKAM Living Services, Inc.