Client Service Specialist

About Us

An industry leader in exhibit design and display solutions, Abstract Displays brings your ideas and vision to life while delivering world-class service and tailored solutions to meet the needs and goals of your next event, tradeshow, or corporate installation. Whether you need mobile displays that offer easy transport and setup or elaborate exhibits that create an immersive experience at your next convention, our talented team is equipped to help you showcase your brand and expand your market reach. We offer a full range of creative services including concept design, build and setup coordination, asset management, logistics, and on-site support.

Position Summary

As a Client Services Specialist, you will manage exhibit projects from start to finish, ensuring timely delivery, quality standards, and client satisfaction. This role involves coordinating show services, installation and dismantling, and providing proactive support to clients and internal teams. You’ll be the key point of contact for client accounts, helping them achieve success at every event.

Key Responsibilities

• Build and maintain strong client relationships, anticipating needs and providing solutions
• Meet with clients to understand objectives, requirements, and expectations
• Prepare and submit show service forms, organize installation and dismantling personnel
• Catalog client inventory and maintain historical records
• Communicate with clients regarding damages, claims, and project changes
• Participate in internal pre- and post-show meetings to ensure project alignment
• Complete accurate work orders and liaise between clients, consultants, and production teams
• Support clients with online inventory system and order placement
• Prepare quotes, attend pricing meetings, and perform inside sales for stored accounts
• Document and update department processes

Preferred Qualifications and Experience

• Excellent attention to detail and accuracy
• Strong customer service and relationship-building skills
• Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
• Effective written and verbal communication
• Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc). Demonstrates ability to learn other proprietary systems and tools.
• Bachelor’s degree in Business or related field OR 2–3 years of equivalent experience
• Background in customer service within the event or exhibit industry preferred

Physical Requirements

• Ability to sit, stand, and move throughout the office and warehouse environment
• Occasional lifting of materials related to exhibits and displays

Benefits

• Paid time off (holidays, personal, and vacation)
• Medical, Dental, Vision, and Life Insurance
• Short- and long-term disability coverage
• 401(k) with company match

Note

This is an on-site position. Drug and background screening will be conducted for candidates who accept an offer.

Seniority level

Entry level

Employment type

Full-time

Industries

Events Services