Shift Leader

Shift Leaders Wanted At Dunkin'Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.Responsibilities:Team Environment: (but not limited)Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersEmpowers the team to satisfy guests and resolve problemsProvide great guest service, resolving guest issues while being polite and respectfulEducates on the Guest Satisfaction Survey program and ensures receipt are issued with each orderOperational Excellence:Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsSkills and Qualifications:Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredCompetencies:Great Focus:• Understands and exceeds guest expectations, needs and requirements• Displays a sense of urgency with guests• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through• Resolves guest concerns by following Brand recommended guest recovery processPassion for:• Sets and maintains high standards for self and others, acts as a role model• Consistently meets or exceeds goals• Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making:• Identifies and resolves issues and problems• Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence:• Develops and maintains relationships with team members• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments