Software Support Specialist

Job Description

Job Description

Software Support Specialist 

WHO WE ARE

VARGO® is the pioneer of waveless and continuous order processing that enables the future of fulfillment. At VARGO®, we don’t just offer software and automation technologies, we revolutionize fulfillment operations. As the creators of COFE®, the first and most advanced Warehouse Execution System (WES), we lead the industry with over 20 years of proven performance across diverse sectors. Our expertise goes beyond technology; it’s embedded in every solution we deliver.

POSITION SUMMARY

The Software Support Specialist is an entry-level position within the Software Support Specialist team at VARGO®. This role is responsible for providing first-line technical support for VARGO’s COFE® software and related hardware. The position requires a strong foundation in computer science or equivalent experience, excellent problem-solving skills, and a customer-focused mindset. The Software Support Specialist 1 works closely with experienced team members to resolve client issues and ensure the smooth operation of warehouse execution systems.

Classification: Fulltime

Reports To: Customer Support Manager

Supervises: N/A

Department: Software Support

Travel Required: Approximate 10%

ESSENTIAL RESPONSIBILITIES

• Respond to client inquiries and provide technical support via phone, web, or email.
• Troubleshoot and resolve basic software and hardware issues related to COFE® and integrated systems.
• Use SQL to analyze data and resolve basic to moderate issues.
• Document common issues and resolutions to contribute to the internal knowledge base.
• Assist in maintaining troubleshooting guides and support documentation.
• Collaborate with team members to prioritize and resolve client issues efficiently.
• Participate in on-site support for new implementations or major upgrades as needed.
• Continuously learn and expand knowledge of COFE® software and related technologies 
• You have good personal communication skills, including explaining complex problems to people who are not familiar with that specific technology. You keep customers updated throughout the troubleshooting process.

 

MINIMUM QUALIFICATIONS

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification. 

Education & Experience 

• Bachelor’s degree in Computer Science or a related technical degree with 1–3 years of experience, or 5 years of relevant experience in lieu of a degree
• Strong understanding of web technologies, database management (MySQL/MariaDB), and email systems (SMTP/IMAP)
• Experience with SQL queries, Linux command line, and scripting languages such as Python, PHP, or Perl.
• Exposure to enterprise-level technical support (not PC helpdesk) 
• Experience with onsite customer support 
• Experience in the warehousing or logistics industry 
• Ability to do some IP network diagnostics 

 

Capabilities

• Writing and reading SQL queries 
• Linux command line (ssh, scp, grep, less, head, tail, etc) 
• Writing or reading scripting languages (Python, PHP, Perl, etc) 
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and interact professionally with clients.

 

Physical & Mental Requirements 

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion 
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach 
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

 

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

OUR VISION

Empowering fulfillment to achieve record-breaking results today and into the future

OUR MISSION

Outperform the industry through creative expertise, leading software, smart technology, and automated solutions. 

OUR VALUES

Our values are the foundation of everything we do. They guide our actions, decisions, and the way we collaborate with one another. We prioritize integrity, respect, and accountability, believing that these principles create an environment where everyone can thrive. Innovation, teamwork, and continuous growth are at the heart of our culture, inspiring us to push boundaries and reach new heights together. Through these values, we are dedicated to building a supportive, dynamic workplace that encourages both personal and collective success.

SOLVE

• Solve what’s possible 
• Challenge the status quo

 

EXECUTE

• Execute professionally 
• Do what’s right

 

DELIVER

• Deliver as promised 
• Stand by our word

 

IMPRESS

• Leave them impressed 
• Results that matter

EQUAL OPPORTUNITY EMPLOYER

VARGO is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at VARGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VARGO will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

 

 

EXPERIENCE FULFILLMENT AT VARGO

Benefits

• Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
• Paid vacation and holidays
• Career advancement 
• ESOP
• Tuition Reimbursement/Assistance
• Company Matching 401k 
• Dublin Gym Reimbursement