Application Support Analyst
$35 per hourConsultNet
Title: Application Support Analyst
Location : Remote, US
Target Start Date : 7/27
Type: (C, CTH, D) C/CTH
Pay Rate / Salary (Ranges OK) : $35/hr
Position Summary
The Application Support Analyst provides Tier 2 and Tier 3 support for enterprise business applications. This role partners with users, technical teams, and vendors to resolve issues, improve system performance, and ensure reliable application support.
Responsibilities
- Support and troubleshoot enterprise applications
- Resolve incidents, service requests, and system issues
- Perform root cause analysis and recommend improvements
- Coordinate application updates, testing, and deployments
- Manage user access and security permissions
- Work with vendors to resolve technical issues
- Create support documentation and knowledge articles
- Monitor application performance and identify trends
- 4+ years supporting enterprise applications
- Experience with SaaS and cloud-based platforms
- Working knowledge of SQL and Microsoft 365
- Experience with Entra ID and ITSM platforms (ServiceNow preferred)
- Strong troubleshooting, documentation, and communication skills
- Experience with PowerShell
- ITIL Foundation certification
- Experience supporting Azure-hosted applications
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Vacancy posted 4 days ago
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