RN-TELEHEALTH COORDINATOR

Job Description - RN-TELEHEALTH COORDINATOR (T240049)

RN-TELEHEALTH COORDINATOR - ( T240049 )

Description The University of Alabama at Birmingham (UAB), Selma Family Medicine, is seeking a Registered Nurse-Telehealth Coordinator to be responsible for coordinating specialty telehealth services, including scheduling appointments, rooming patients, performing routine diagnostic testing, and assisting providers during virtual visits. This role serves as a liaison between patients, clinic staff, and specialty providers to support to timely communication and continuity of care. Key Duties & Responsibilities Directs Patient Care and Clinical Support Room patients. Obtains vital signs, and review medications, allergies, and medical history. Performs nursing assessments and communicate relevant findings to specialty providers. Performs ordered testing, including EKGs, spirometry, A1C testing, urinalysis, and specimen collection, within RN scope and demonstrated competency. Assists providers during telehealth examinations using connected diagnostic equipment. Provides patient education and reinforce treatment plans and follow-up instructions. Recognizes and promptly escalates changes in patient condition. Performs scheduling and visit preparation. Schedules specialty telehealth appointments and manage confirmations, reminders, cancellations, and rescheduling. Reviews referrals and obtains necessary records, test results, and provider orders before visits. Coordinates with appropriate staff regarding insurance verification and prior authorizations. Prepares patients for telehealth visits and arranges interpreter services or other accommodations as needed. Performs care coordination, patient outreach, and acts at the specialty provider liaison. Serves as the primary liaison between the clinic, specialty providers, and their staff. Conducts patient outreach to address identified quality gaps, including overdue preventive screenings, chronic disease monitoring, and recommended follow-up care. Assists patients with scheduling needed services, identify barriers to completion, and document outreach efforts and outcomes. Coordinates follow-up appointments, diagnostic testing, referrals, and procedures. Tracks outstanding results and recommendations and route them to the responsible provider. Facilitates communication between specialty providers and the primary care team. Maintains telehealth technology and equipment management. Prepares and tests telehealth platforms, examination room equipment, and diagnostic devices. Assists patients and providers with technology and troubleshoot routine issues. Coordinates technical support with information technology staff and vendors. Maintains equipment cleanliness, supplies, maintenance schedules, and testing quality controls. Assists with staff training on telehealth equipment and workflows. Performs documentation, record keeping, and quality improvement. Documents nursing care, testing, education, and care coordination accurately and promptly in Epic or a comparable EMR. Maintains required consents, referral tracking, appointment logs, and equipment and quality-control records. Protects patient privacy and maintain confidentiality. Monitors visit completion, no-shows, quality-gap closure, patient feedback, and workflow concerns. Recommends process improvements and assists with updating telehealth procedures. Performs other duties as assigned. Salary Range $51,625.60 - $86,216.00 Qualifications Bachelor's degree in a related field and three (3) years of experience required. Work experience may NOT substitute for the education requirement. Preferences The ideal candidate is a self-starter with strong organizational and technology skills, experience with Epic or a similar EMR, and a commitment to accurate documentation and compassionate patient care. Equal Employment Opportunity UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix. Primary Location Selma Family Medical Campus Job Category Nursing Careers-Registered Nurse Organization 310005500 Selma Family Med Employee Status Regular Shift : Day/1st Shift Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite #J-18808-Ljbffr 310005500 Selma Family Med