Product Operations Manager - Merchant Platform, TikTok Local Services (Multiple Positions)

Product Operations Manager - Merchant Platform, TikTok Local Services

Location: Los Angeles

Employment Type: Regular

Job Code: A91237A

Responsibilities

Develop operations and go-to-market strategies that align with our platform product capabilities and business requirements to enhance the merchant experience.

Analyze product and operational data and merchant feedback to propose strategic initiatives that optimize merchant onboarding, recruitment, and engagement and improve product variety on the platform.

Create and maintain guidelines, dashboards, and reports to support the implementation of scalable operations.

Define clear success metrics, monitor performance, and conduct post-initiative analyses to refine future operational strategies.

Collaborate with cross-functional internal teams to align on business objectives, drive impact and operational efficiency.

Qualifications

Must have a Master's degree or foreign equivalent degree in Management, Analytics (any), Marketing, Digital Media, Communications, Business Administration, or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Management, Analytics (any), Marketing, Digital Media, Communications, Business Administration, or a related field, and 3 years of related work experience.

Of the required experience, must have 1 year of experience in each of the following: Analyzing data, building and maintaining datasets, and creating dashboards for product planning; Conducting user research, competitor analysis, and market science analysis, including interviewing customers and gathering survey questionnaires; Analyzing product and system performance data to identify trends and improvement opportunities; Managing projects involving cross-functional stakeholders to formulate workplans, drive alignment, coordinate collaboration, or deliver strategic business outcomes; and Interfacing directly with business leaders and stakeholders to present product or project documents, including timeline and status documents.

Travel Requirement: Domestic and international travel required up to 25%.