Clinical Outreach Sales

Your Role:

• Book of Business Required
• Experience: You must have experience in healthcare sales or outreach
• Territory: 30 minute radius around our Carlsbad location

The Company You'll Join

OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Our Investment in You

• Competitive base salary
• Quarterly performance bonus
• Generous paid time off:
  
  
  • 15 days PTO (120 hours)
  • 5 paid sick days (40 hours)
  • 9 paid holidays (72 hours)
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage with up to 80% of premiums covered by the company (varies based on coverage level)
• HSA with company contribution
• Tuition reimbursement and CEU support
• Company-paid life insurance + voluntary supplemental options

• Paid, specialized training from day one
• Ongoing professional development and advancement pathways

The Team You'll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly
• We are passionate about meeting the company's needs and delivering for our clients
• We are accountable for all our own actions
• We work together as a team and are committed to excellence and innovation
• We respect each other and celebrate our diversity

The Purpose of Your Role

The Clinical Outreach Specialist's primary goal is to increase patient admissions through strong partnerships with healthcare providers and other referral sources. Success in this role will be gauged by the number of new patients (admissions) acquired as a direct result of your outreach and relationship-building efforts.

Success Indicators/KPIs

• Meetings: 40
• Tours: 4
• Hosted Events: 1
• Revenue goal for your assigned area designated by Outreach Leadership.
• Daily goal setting and reporting of KPIs to the Outreach team and leadership.

Core Competencies

• Interpersonal Communication - The ability to communicate effectively with clients, team members, and company leadership and adapt communication to a multidisciplinary team environment.
• Prospecting - Identifying and connecting with potential referral sources and partners to expand the organization's reach.
• Relationship Building - Establishing and nurturing long-term relationships with healthcare providers and key decision-makers to drive referrals.
• Data Management - Accurately tracking and reporting outreach activities, referral contacts, and follow-ups using CRM systems like Salesforce.
• Objection Handling - Addressing concerns and resolving barriers to referrals through clear communication and problem-solving skills.

Core Responsibilities

• Prospecting and Educating Referral Sources
  
  
  • Identify and establish connections with new referrers.
  • Educate referrers about our services, patient suitability, industry-leading outcomes, and the referral process.
  • Address and resolve any objections or concerns referrers may have.
• Engagement and Relationship Management
  
  
  • Conduct meetings (e.g., lunch meetings) with primary care providers, pediatricians, internists, OB/GYNs, psychiatrists, therapists, and other key referral sources.
  • Facilitate one-on-one follow-ups with referral offices to express gratitude and strengthen relationships.
  • Deliver group presentations, conduct clinic tours, and attend/exhibit at relevant conferences.
  • Manage and nurture relationships through consistent, timely communication with referral sources.
• Outreach and Admissions
  
  
  • Achieve admissions goals by fostering strong relationships with healthcare providers and driving patient referrals.
  • Follow up on referrals to ensure the process is smooth and to support providers' workflows.
• Data Management
  
  
  • Submit accurate and timely monthly expense reports.
  • Maintain up-to-date records of all referral contacts and activities in Salesforce and Badger Maps, emphasizing key information like email addresses for marketing purposes.
• Partnership Development
  
  
  • Prospect and engage with potential partners, such as hospitals, inpatient facilities, and behavioral health providers.
  • Meet with key decision-makers to establish partnerships, understand their needs, and address barriers to treatment.
• Territory and Activity Management
  
  
  • Focus on managing high-yield referral sources within your territory.
  • Set daily, weekly, and monthly goals for outreach activities and admissions, with clear action plans.
• Community Engagement and Education
  
  
  • Identify and participate in events to educate the community about OCD Anxiety Centers' programs.
  • Provide support for planning and executing community engagement events.
• Team Support
  
  
  • Offer training and support to team members to enhance their skills and productivity.

The Skills and Expertise You Have

• Proven ability to manage and cultivate relationships effectively.
• Demonstrates exceptional sales skills and techniques.
• Proficient in Microsoft Word, Excel, and other relevant software applications.
• Capable of accurate and efficient electronic data entry.
• Consistently punctual with an excellent attendance record.
• Highly organized, detail-oriented, proactive, and capable of working independently to complete responsibilities.
• Strong multitasking and problem-solving abilities, with excellent interpersonal, written, and verbal communication skills.
• Comfortable thriving in dynamic work environments, including both indoor and outdoor settings.
• Collaborative and team-oriented approach to work.

Requirements:

• Minimum of 1 year in a healthcare sales or outreach role.
• Active book of business.
• Must drive a personal vehicle for community outreach activities.

Preferred Qualifications:

• Experience in the mental health field
• History of achieving goals in referral generation efforts
• Proficiency in CRM and EMR software
• Bachelor's degree or higher in related field desired

Disclaimer
OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement
OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.

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