Customer Master Data Management Associate Director

The Associate Director (AD) of Customer Master Data Management reports to the Director of Commercial Data Management & Field Optimization in the Commercial Innovation Analytics Operations (CIAO) organization. This individual serves as the Lead for the Global Healthcare Entity Master system (GHEM) and will drive the customer mastering process, manage a team of data stewards, and support overall data governance at Vertex. The ideal candidate is very passionate about data, has experience implementing data quality and master‑data initiatives, and understands MDM’s role in enabling and building a 360° view of customers in an enterprise. This position is hybrid; you would need to be living in the area and in the Boston Seaport office 3 days/week. Key Duties and Responsibilities Define, execute, and lead the overall global customer mastering program. Define the roadmap for future MDM capabilities and system enhancements. In partnership with IT and other stakeholders, lead the commercial data governance process, including data cataloguing efforts with Collibra. Manage a team of data stewards (contractors) who execute data change requests and other data quality initiatives. Support integrations with CRM systems and other internal systems that depend upon the customer MDM. Act as the data product owner for health care entity data within Vertex’s CRM systems. Facilitate the load of HCO/HCP data into MDM and downstream systems including CRM. Work closely with Vertex’s Data, Technology, and Engineering (DTE) group to execute technology initiatives. Direct the activities of vendor organizations that support MDM and CRM. Train internal teams on MDM‑related processes and procedures. Knowledge and Skills Bachelor’s Degree (Required); Master’s preferred. 6-8 years of direct experience with pharmaceutical data (sourcing, integration, analysis, and reporting). Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on‑prem/cloud‑based solutions. Business savvy, strong communication skills with cross‑functional stakeholders, and high comfort working with data, databases, and systems. Familiarity with CRM systems (Veeva/Salesforce), databases/data warehouses (Oracle/Snowflake), SQL, project planning, agile methodologies, JIRA, ServiceNow, and performance metrics reporting. Experience with data governance, data stewardship, and managing data vendors. Strong understanding of legal/regulatory requirements for managing sensitive PHI/PII and compliance data (HIPAA, GDPR, HITECH, Sunshine Act, etc.). Demonstrated ability to bring structure to vaguely defined problems, pragmatic problem solving, and service delivery. Demonstrated ability to plan strategically, identify options and trade‑offs, and produce business results under time pressure in a matrix organization. Pay Range & Benefits Pay Range: $156,000 - $234,000. This range is a reasonable estimate for the base salary at the time of posting. The role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay. Vertex offers inclusive market‑leading benefits, including medical, dental, vision, generous paid time off (including a company shutdown in the summer and winter), educational assistance programs, student loan repayment, commuting subsidy, charitable donation matching, 401(k), and additional benefits. Flex Designation: Hybrid‑Eligible or On‑Site Eligible – Hybrid allows up to two days remote per week or five days on‑site; Flex status is subject to Vertex policy and may change. EEO Statement Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process or to perform the essential functions of the position should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io. #J-18808-Ljbffr Vertex Pharmaceuticals Inc (US)