Crew Member - Restaurant

At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.

PRIMARY PURPOSE:

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member is a great career choice. Our team is committed to making our guests’ day by serving them with a great product and a smile. Everyone on our team works together and takes pride in doing a good job.

Responsibilities

Team Environment:

• Communicate appropriately with team members, treating others fairly and with respect.
• Respond positively to feedback and direction given.
• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
• Complete all required training and support the training of other team members.

Profitability:

• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant policies.

Qualifications:

Skills

• Must be able to fluently speak/read English

• Capable of counting money and making change

• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies:

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

• Passion for Results – set compelling targets and deliver on commitments.

Working Conditions:

• Works indoors under regular Restaurant conditions.

• Works outdoors under regular weather conditions as needed.

• Works with a variety of Restaurant equipment.

PHYSICAL DEMANDS:

• Continuous standing for extended period of time, handling, fingering, use of eye-hand-foot coordination and corrected vision.

• Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of restaurant merchandise.

• Seldom requires sitting, running and visiting/working at other sites.

Education/Training:

• High School Diploma or equivalent.

• Successfully completes all training including (but not limited to) Dunkin’ Donuts Online University requirements, basic restaurant training, and Human Resource Training.

• On the job training provided by the Restaurant Manager and Assistant Restaurant Manager.

Other:

• All other duties as assigned.

REPORTS TO:

Restaurant Manager or Assistant Restaurant Manager