Senior Manager, AI-Driven Product Offerings

Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Overview of the Role The Professional Services Growth and Offerings Team is a global team driving Salesforce success by delivering high-value offerings that enable customers to unlock the full potential of AI-driven digital transformation. As the Senior Manager, Product Management, you are an AI Builder at heart—someone who doesn't just follow a roadmap but creates one. You are a proactive self-starter who thrives in the "gray space." Where others see confusion, you drive clarity, transforming complex problems into streamlined services offerings. You are AI Curious, constantly looking for ways to integrate Agentic workflows and automation into our offerings to ensure our customers stay ahead of the curve. This position reports to the Vice President, Growth and Offerings. Responsibilities: Drive AI-Ready Offerings: Build and iterate on offerings that accelerate the consumption of Salesforce products, specifically focusing on how AI and Data Cloud drive customer success. Lead Through Ambiguity: Take high-level business goals and nebulous market needs and translate them into concrete, actionable offering kits (GTM deliverables, pricing, and FAQs). Work with cross-functional subject-matter-experts, and offering stakeholders to plan, scope, develop and deliver new offerings or updates to existing offerings. Each offering includes a set of GTM deliverables, delivery kits, required resources, pricing, FAQs and other relevant materials. Develop content (slides, documents etc.) to support new and existing offerings Support all offering operational and launch activities Ensure cross functional communication & alignment with all stakeholders Driving progress through effective, regular communication and accountability Designing and establishing processes, tools, standards, metrics and people operations capabilities for new offerings. Based on knowledge and insight gained from involvement with product teams during offering development, support delivery organizations in forecasting resource needs to support offerings Managing risks and issues and taking corrective action Anticipate bottlenecks, work out contingencies with throughout a project lifecycle Support operational activities of the Growth and Offerings team Support development and delivery of offering management strategic initiatives, as tied to the V2MOM Demonstrate collaboration, initiative and accountability on all assignments Identify opportunities to use Agents to increase speed and scale Slack-first innovation Preferred Requirements: Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills Ability to adapt to changing priorities in a fast paced environment Self-starter with the ability to work through ambiguity and thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue Shown comfort in dealing with ambiguity and ability to adapt to a rapidly changing environment The ability to find innovative ways to resolve problems Possess a broad operating range, from strategic planning to tactical details Working knowledge and handling of project and program management methodology and techniques Strong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customers. Proven experience working with teams across multiple departments and functions. Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike. Proven ability to influence cross-functional teams without formal authority Exceptional time management, facilitation, and organizational skills Flexibility and ability to adjust on the fly to new demands #J-18808-Ljbffr B Capital