Client Success Specialist

Job Title

This is a remote position. Please note: We are not actively hiring for this position at the moment, but we are accepting applications for future openings. This is position responsible for building and maintaining client relationships with My Amazon Guy. We want you to establish relationships, keep clients happy and fix their problems. Be a customer advocate. This can entail joining calls with clients, retaining existing clients, determining burn rates and appropriate workloads, providing monthly reports on client performance, handling client escalations and complaints. All while involving appropriate departments. You could be sending client gifts, and more.

About My Amazon Guy My Amazon Guy is a growing digital marketing agency with more than 500+ employees and clients! We are engaging, rewarding, and innovative. Our company's goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities:

• Handles retention tickets
• Manages retention contracts
• Assist with pricing agreements and ensure the Client PM team archives clients properly

Requirements:

• You should be independent, comfortable with leadership, and know-how to build a process.
• Strong organizational skills: You should be comfortable problem solving, managing projects, time management, calendar management and detail oriented
• Excellent interpersonal skills: You should be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon
• A dual-monitor setup is required (at least 8GB of RAM)
• Must have at least 25 MBPS internet speed

Benefits:

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH setup
• Unlimited FREE access to MAG School courses and SOP Library!
• Work schedule is in EST (Monday-Friday only)
• Opportunities for professional development and career advancement