Care Promoter, Early Embrace

Job Profile Summary The Care Promoter 1, Early Embrace is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. Duties vary depending on the size, location, and type of setting. The role includes administrative duties and clinical duties under direct physician supervision in accordance with state medical practice acts. ESSENTIAL JOB DUTIES / RESPONSIBILITIES Measures and records patient vital signs; records patient interview and medical history. Catalogs and communicates patient needs to the PCP, clinician, specialist, or other clinical personnel. Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians’ instructions to patients. Observes patients and reports any changes in patient conditions to the PCP, clinician, specialist, or other clinical personnel. Performs non‑critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests. Prepares and administers medications; changes dressings, applies bandages, removes sutures, and performs other first‑aid procedures; uses CPR skills when necessary, all under physician supervision. Maintains supplies, equipment, stocks, and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times. Processes patient phone messages, returns calls, and routes them to other team members as appropriate; contacts patients to obtain and relay pertinent information for the physician. Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; follows appropriate legal and ethical professional conduct; authorized individuals use the ChenMed Rx system to support physician medication dispensing. Provides health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES Good business acumen and acuity. Sound knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques, and methods. Knowledge of medical products, terminology, services, standards, policies and procedures. Excellent interpersonal and customer service skills with a heart of compassion and empathy towards patients and families. Exceptional oral and written communication skills, time‑management skills and organizational skills. Skilled in basic phone and computer operation. Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, and market leaders. Mindset focused on resolving problems for patients and achieving team goals. Detail‑oriented to ensure accuracy of reports and data. Ability to maintain effective and organized systems to ensure timely patient flow. Ability to act calmly in busy or stressful situations. Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, Outlook, database, and presentation software. Ability and willingness to travel locally, regionally and nationwide up to 10% of the time; flexible to work weekends as needed. Spoken and written fluency in English; bilingual (Spanish/Creole) a plus. EDUCATION AND EXPERIENCE High school diploma or equivalent education (GED) required. Graduation from a nationally accredited Program in Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT) or Paramedic. A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required. BLS for Healthcare Providers required. Experience working with geriatric patients is a plus. EMR system experience preferred. PAY RANGE $17.0 - $24.26 hourly. #J-18808-Ljbffr ChenMed LLC