Case Manager

Bonus $2000 Sign-On Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days and $500 after 210 days of employment) JOB TITLE: Case Manager LOCATION: Pleasanton, CA|Diversion Triage Center Employment Type: Full-time Who are we? Horizon Services, Inc. (HSI) is a nonprofit established in 1974 which offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. Providing exceptional services to our diverse community. We are proud to support Behavioral Health Services Department (BHSD) clients in their preferred languages, ensuring accessibility and inclusivity for all. We practice our values of Integrity, Respect, Compassion, and Professionalism to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth. The case manager is responsible for case management and referral planning for clients in the Triage Center suffering from substance use, mental health, or co-occurring disorders. Duties include care coordination, maintaining positive working relationships with outside community providers, scheduling appointments, arranging transportation, providing transportation, assisting with acquiring medications, ongoing care and discharge planning, and crisis intervention. The case manager will collaborate with Program Manager, Nurse Prescriber, Peer Specialist, and MH Case Manager to ensure clients basic needs are being met in preparation for stabilization and discharge planning. How can you make a difference in people's lives? We are seeking a Case Manager who is passionate about serving diverse communities. Bilingual candidates fluent in one or more of BHSD's five threshold languages-Chinese, Spanish, Tagalog, or Vietnamese are eligible for an additional incentive. In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life. Responsibilities: Provide case management services to clients at Access Triage Center. Schedule and arrange client medical, psychiatric, and or continuing care appointments. Maintain appropriate notation and documentation in client file. Maintain accurate documentation in accordance with case management billing practices. Provide timely crisis intervention when needed. Meet with all clients while at Triage to determine case management and referral needs. Participate in all required consultation with Alameda County and Behavioral Health providers regarding client care and case management experience and opportunities. Maintain positive working relationships with community providers and managed care organizations. Assist with case management training at staff meetings. Provide clients with educational materials and orientation of continuing care options, including withdrawal management, mental health services, residential treatment, and recovery residences. Demonstrate good decision making on a daily basis. Utilize email and other forms of technology to communicate with peers, supervisors, and community members. Attend all scheduled team meetings and trainings. Assist with data entry in to EHR system as needed. Drive program vehicle when necessary. Perform any other duties as assigned by Program Manager. SUCCESS COMPETENCIES FOR POSITION (Competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE (Knowledge and skills required to effectively perform the job) Knowledge of alcohol and drug addiction Excellent oral and written communication skills Excellent computer skills, knowledge of data capture and data input into Electronic Health Records. Ability to communicate using email and other electronic systems. Familiarity with Substance Use and Mental Health programs, hospitals, and other continuing care options Experience: Experience working with customers or clients that feel overwhelmed or in a crisis (crisis intervention). Experience working with clients who have substance use disorders. Extensive experience with case management of underserved populations in a public setting. Experience working with diverse populations and cultures. Experience working with customers or clients with co-occurring disorders and disabilities. Familiar with customer service principles. Experience with resolution of conflict in stressful situations. EVALUATION CRITERIA Adherence to policy. Teamwork Attendance Positive attitude Creativity The ability to work effectively with little supervision The ability to communicate, cooperate and work with coworkers, supervisor, clients, public and other agencies Accuracy of work finished in a specific amount of time (includes time sheets, reports, etc.) Demonstrated knowledge of program concepts Quality of work accomplished (style, telephone skills, accuracy of reports, etc.) QUALIFICATIONS: (education and work experience) Experience providing case management services in a mental health or substance use disorder program in the non-profit sector. Bachelors in psychology or a related field level program, Masters preferred. Experience working with individuals in crisis. Experience working in a crisis setting. Current registration or certification with either Substance Use state certifying body in California (CAADE/CCAPP/CADTP), preferred Preferred: Bilingual in English, Spanish, Chinese, Vietnamese, or Tagalog #J-18808-Ljbffr