Client Services Trip Support Specialist

Trip Support Specialist

Alerion is looking for a Trip Support Specialist to join our Flight Services Team. The Trip Support Specialist serves as the primary point of contact for Alerion's high-net-worth (HNW) clientele, as well as wholesale charter brokers, delivering white-glove, concierge-level support throughout every stage of the trip lifecycle. This role is responsible for anticipating client needs, coordinating complex travel logistics, and proactively resolving issues to ensure a seamless and elevated travel experience. Acting as a trusted advisor, the Trip Support Specialist collaborates closely with internal teams and external partners to advocate for the client while upholding the highest standards of service, safety, and professionalism.

This position is hybrid and will requires a combination of remote and on-site work from our West Palm Beach office.

Responsibilities

• Understands HNW client trip needs and articulates options to best suit individual client requirements.
• Provides proactive and immediate VIP client communication with regard to aircraft delays, cancellations, weather, and customer specific trip logistics.
• Knowledgeable with respect to all required and pertinent client details to ensure seamless client experience.
• Schedule, plan and coordinate logistics of domestic and international client trips on behalf of our clients including: trip times; Airport Selection; Catering Requests; Ground Transportation Requests; and all required trip documentation.
• Closely collaborate with operations teams to safely execute each right within government and company guidelines.
• Monitor the effective coordination of all on-board services and specific client request.
• Proactively monitor right status and ensure timely updates to the client.
• Handle a high volume of emails, ensuring timely and accurate email acknowledgments
• Provide high-touch, professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Adhere to, and be familiar with, specific client requirements when planning trips and for communication with client. Accurately maintain client travel profiles in planning systems
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other departments.
• When needed, provide sales support and sourcing efforts including trip quoting
• Minimal travel to events, client sites may be required.
• Additional projects as assigned.
• Ability to work a varied shift as part of a multi-person team which could include nights, weekends and holidays

Experience & Qualifications

• Bachelors Degree or 1-2 years of Account Management/ High-touch customer service experience.
• Thrives in a high-volume, multitasking environment.
• Highly detail orientated with excellent qualitative and quantitative analytical organizational skills.
• Demonstrated ability to forge effective relationships with internal and external stakeholders.
• Excellent verbal and written communication skills within all levels of the organization.
• Ability to handle confidential information with discretion, sensitivity, and good judgement.
• Aviation Industry experience is a plus.
• Familiarity with Avianis is a plus.
• Familiarity with FAA Part 135 Duty time and rest requirements a plus.

Alerion Aviation is a boutique aircraft management company with one of the largest private fleets in South Florida. We specialize in hands-on service, personalized aircraft care, and a transparent, safety-first approach that has earned us Platinum Elite status one of the rarest designations in private aviation.

Our team is what makes us different. With decades of collective experience, each member brings deep expertise, human-first, and total accountability to every client interaction. We offer:

• Medical: Company sponsors 100% premium for Employee and 50% premium for dependent on select plans
• Dental and Vision Plan options
• Group Life and AD&D
• Voluntary Life and AD&D
• 401(K) Retirement Plan and Match program
• Health Savings Account (HSA)
• Monthly Phone Allowance
• Employer Paid Known Crewmember Badging
• Paid Time Off