Associate Project Lead

Role Description

We’re searching for an Associate Project Lead to join our Activation Services team in a remote capacity within the United States. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

• Plan, manage, and adapt implementation projects to meet evolving customer needs
• Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
• Own end‑to‑end customer communication as the primary point of contact, managing expectations and sharing progress
• Build strong, trust‑based customer relationships by proactively addressing risks and anticipating needs
• Translate technical and process details into clear, customer‑friendly guidance
• Serve as a product SME, managing complex, multi‑system implementations and coordinating cross‑functional teams for smooth handoffs

Qualifications

• Bachelor’s Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

Requirements

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• Flexibility in collaboration, working remotely and in-person.
• A comprehensive benefits and compensation package that centers our teammates:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Targeted starting base salary in the United States for this position ranges from $60,000 - $80,000 USD.