Commercial Lines AVP/Team Leader (Charlotte hybrid or remote)

AVP/Team Leader

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

The AVP/Team Leader is a strategic leader responsible for managing and contributing to the growth of a portfolio of high-value Commercial Lines Property & Casualty clients. You will lead a team of client service members who drive business outcomes through proactive market engagement, data-driven decision-making, and innovative prospecting and client solutions. You will leverage your deep industry and technical knowledge, utilize technology for operational excellence, and serve as a trusted advisor to internal and external clients, positioning NFP as a market leader.

This is a full-time position with a hybrid schedule from our Charlotte, North Carolina office. We will consider a remote option at our discretion, and for well-qualified candidates demonstrating a high level of product fluency and leadership. Candidates should be in the mid-Atlantic or East Coast for the ability and feasibility to travel to the Charlotte office when required.

Core Responsibilities

• Own and strategically grow your own book of high-value Property/Casualty clients, driving retention and expansion through internal collaboration, proactive relationship management, and innovative solutions, while also providing support, guidance and leadership for your team members and their BOB.
• Lead and support organizational and individual producers' new business growth objectives through the development of comprehensive marketing strategies and submissions, leveraging data analytics and market trends to anticipate client needs.
• Proactively identify and address coverage gaps, recommending enhancements to maximize client protection and business opportunities.
• Drive renewal and new business processes by designing efficient workflows, automating data collection, and mentoring team members.
• Serve as a market strategist, continuously monitoring carrier appetites and industry trends to formulate best innovative solutions.
• Build and leverage deep carrier relationships to negotiate optimal terms and create competitive advantage.
• Lead cross-functional teams with a focus on empowerment and accountability, delegating strategically to maximize team strengths.
• Champion data-driven decision-making by leveraging technology platforms to generate actionable insights and streamline operations.
• Act as a trusted advisor, proactively educating prospects and clients on emerging risks, regulatory changes, and strategic coverage options.
• Participate in the creation of prospect and client proposals and presentations that reflect accurate coverage terms, pricing, and strategic recommendations.
• Continuously seek professional development opportunities and represent NFP as a thought leader at industry events.
• Build and maintain strong relationships with carriers and clients through regular contact and client visits. Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues.
• Reviews client contracts to ensure compliance with insurance requirements.
• Provide support to staff on answering coverage questions and service excellence.

Knowledge, Skills, and/or Abilities

• Staff management and Leadership experience including performance management, training, budgeting and operations.
• Excellent written communication skills writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively; able to read and interpret written information.
• Demonstrate strong leadership skills.
• Possess technical expertise plus good analytical and problem-solving skills.
• Advanced analytical and strategic thinking skills.
• Attention to detail and follow-through while maintaining a sense of urgency.
• Overall demonstration of leadership, customer service, ethical behavior, sound judgment and professionalism.
• When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift.

Desired Qualifications

• Bachelor's degree desired. High school diploma or equivalent is required with additional training or education
• Typically, more than 10 years of Commercial Lines Insurance experience
• Experience as a Manager, Team Lead/Supervisor or other leadership role required
• Must be computer literate with proficiency in Word and Excel
• Agency Management system experience required. EPIC experience is highly desired

Certificates, Licenses, Registration

• P&C Insurance License required upon hire
• Professional insurance designation required. (CIC, CISR, CPCU, CRM, AAI, etc.) preferred

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $120,000 $150,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP is an inclusive Equal Employment Opportunity employer.