Customer Experience Specialist

Customer Experience Specialist

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

A position at British Swim School is more than just a job. It is an opportunity to be part of a mission that helps families feel safer around water. Our team teaches life-saving survival and swim skills that build confidence, create stronger swimmers, and make a lasting impact in the communities we serve.

Benefits include:

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Compensation and benefits (dependent on the franchise owner) include:

• Pay starts at $14, based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs.
• Shifts typically run on weeknights from 3-8 pm and on weekends during the morning hours.

Your typical responsibilities include:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child's progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum qualifications include:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred qualifications include:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.