Client Success Specialist, Digital Strategy & Success

Client Success Specialist

OUTFRONT is one of America's leading IRL media companies, built to do more than be seen. We create breakthrough real-world experiences that engage, influence, and drive impact. Through creative excellence, high-impact environments, and intelligent audience data, we help brands move people, show up with relevance, and make a lasting impression.

Our media lives where life happens, embedded in the culture and landscape of cities and the flow of everyday movement. It's trusted, unavoidable, and part of the cultural fabric, creating meaningful connections between brands and the audiences they serve.

We're redefining out of home by bringing intelligence, flexibility, and digital innovation to scale, turning physical presence into measurable impact and real-world influence. We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team!

OUTFRONT offers a comprehensive benefits program including:

• Medical, Dental, Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans, Family Benefits, Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off, Commuter Benefits, Educational Assistance
• Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

Job Summary

The Client Success Specialist owns day-to-day campaign success for digital campaigns in close partnership with Digital Strategy Leadership, Account Executives, Ad Operations, and Clients. This role translates campaign strategy and requirements into executable plans, builds proposals and impression goals, supports accurate launches, monitors pacing and delivery, and communicates performance throughout the campaign lifecycle.

The specialist serves as a trusted post-sale execution partner who helps ensure operational excellence, proactive communication, strong client confidence, and readiness for renewal.

Key Responsibilities

• Own day-to-day campaign execution for assigned digital campaigns in partnership with Account Executives, Digital Strategy Leadership and Ad Operations.
• Build proposals and impression goals once campaign requirements are received and clarified.
• Validate campaign goals, delivery expectations, targeting parameters, timing, and budget inputs prior to launch.
• Partner with Ad Operations to ensure campaigns launch accurately, on time, and in accordance with operational standards.
• Monitor campaign pacing, delivery, and overall campaign health; identify risks early and escalate as needed.
• Provide weekly, end-of-campaign, and ad hoc reporting to internal stakeholders and clients.
• Communicate campaign performance proactively, including delivery status, optimization opportunities, and key insights.
• Lead post-campaign recaps that highlight results, learnings, and renewal opportunities.
• Translate campaign outcomes into actionable recommendations that support retention and future revenue growth.
• Serve as the communication bridge across Sales, Digital Strategy, and Ad Operations to resolve issues quickly and keep execution on track.
• Maintain strong turnaround times and adherence to campaign execution standards, processes, and SLAs.
• Represent campaign execution details confidently in client-facing conversations and contribute to a high-quality customer experience.

Qualifications

• Bachelor's Degree.
• Direct experience in previous client success, account management or sales support role across digital advertising.
• Strong understanding of digital campaign setup, delivery monitoring, reporting, and post-sale execution.
• Ability to manage multiple campaigns and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to present performance updates clearly and professionally.
• Strong organizational, analytical, and problem-solving skills with high attention to detail.
• Ability to work cross-functionally with Sales, Digital Strategy, Ad Operations, and other internal teams.
• Experience with digital campaigns, pacing, optimization, and reporting strongly preferred.

The salary range for this role is $71,000-$75,000 per year. Compensation is determined during our interview process by assessing a candidate's experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California Salary Transparency Law.