HOUSEKEEPING MANAGER - Hampton Inn LAX

Job Description

Job Description

Are you the One?

If you have 3 years Hotel Housekeeping experience with a minimum of 1 year as Head Housekeeper/Executive Housekeeper and a High School diploma or higher-level education, this may be the opportunity for you!

Key Responsibilities

• Directly supervise all laundry and housekeeping personnel and ensure proper completion of all housekeeping and laundry duties.
• Direct and coordinate all the cleaning activities of the Hotel's facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.
• Ensure the proper appearance of the Hotel from the entrance to the roof. Direct and coordinate the cleaning of the parking lot and walkways, the property landscaping, service, and trash areas, and the exterior of all buildings.
• Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

The ideal candidate will:

• Send Greens Light: Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Director of Operations.
• Be a champion of the Quore property management system.
• Understand and be able to use the property management system.
• Have a good understanding of all of hotel operating procedures.
• Enforce all existing and new policies and procedures with the housekeeping and laundry staff.
• Maintain proper staffing in all areas of responsibility.
• Prepare and post the housekeeping and laundry staff work schedules in a timely fashion.
• Conduct regular performance reviews of staff.
• Read front office communications logs on a daily basis.
• Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy.
• Conduct weekly departmental meetings, and individual meetings as needed.
• Supervise delegated responsibilities and follows up.
• Exhibit good leadership skills.
• Conduct an inventory of all housekeeping and laundry supplies on the last day of each accounting period.
• Order, check and maintain housekeeping and laundry supplies at par.
• Inform the General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.
• Handle guest complaints effectively.
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Complete weekly schedule for housekeeping and laundry staff as per standard operating procedures.
• Understand the Chart of Accounts in order to code the invoices for housekeeping and laundry.
• Be knowledgeable of room types and standards for supplies.
• Open and close rooms as required for maintenance.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

What are we looking for?

To fulfill this role successfully, you must possess:

• Effective Communication skills
• Pleasing personality
• Good team player
• Good listener
• Well-groomed and professional appearance.
• Open with praise, discrete with criticism.