Director, Digital Operations & Service Enablement

$120.22k - $172.51k

Full-time

Logicalis, Inc.

Summary
This role is accountable for executing and scaling digital operations and service enablement capabilities across Managed Services. The Director, Digital Operations & Service Enablement drives the adoption of automation, observability, AI-enabled operations, and ITSM practices to improve service delivery efficiency, consistency, and customer experience.
Working in close partnership with Managed Services Operations and Service Delivery/Customer Success leadership, this role ensures services are enabled for scale, operationally efficient, and supported by modern, data-driven capabilities.
Essential Duties and Responsibilities
Digital Operations Execution & Service Enablement
Leads execution of automation, observability, AI-enabled operations, and ITSM initiatives across Managed Services
Drive adoption of platforms, tools, and standards to improve delivery consistency, scalability, and operational efficiency
Partners with architects and operations leaders to ensure services are fully enabled with monitoring, automation, and operational readiness
Develops and maintains service enablement standards, playbooks, and operational frameworks to support consistent delivery
Observability, Automation & AI-Driven Operations
Leads development and adoption of observability capabilities, including monitoring, alerting, telemetry, and service visibility
Ensures services are instrumented to generate actionable insights, enable proactive detection and earlier incident identification, and deliver operational transparency
Drives an automation- and AI-first approach to reduce manual effort and improve operational scalability
Identifies and implements AI-driven insights, predictive operations, and intelligent alerting within service delivery workflows
Continuously improves signal quality, alert accuracy, and signal-to-noise ratio to enhance operational effectiveness
Service Performance, Efficiency & Continuous Improvement
Monitors service performance metrics and identify opportunities to improve efficiency, reliability, and responsiveness
Drives continuous improvement initiatives focused on reducing operational complexity and improving service quality
Leads root cause analysis efforts and implement sustainable corrective actions for recurring issues
Partners with Service Delivery/Customer Success and Operations teams to ensure operational improvements translate into improved perceived value
Change Management & Adoption
Drives adoption of new tools, AI capabilities, and operational processes across delivery teams
Develops and executes communication, training, and rollout plans to ensure successful implementation
Ensures changes are implemented with minimal disruption to ongoing operations
General
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities Leads a team responsible for digital operations, automation, observability, AI enablement, ITSM and other service enablement functions.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Equivalent combination accepted.
Education:
Bachelor's Degree in a related field.
Experience / Technical Requirements
8+ years of experience in:
Managed Services or IT Services operations
Digital operations, observability, ITSM, or service enablement
Automation and operational improvement initiatives
Demonstrated experience implementing or scaling observability, automation, and AI capabilities within service delivery environments
Strong working knowledge of:
ITIL/ITSM frameworks
Monitoring/observability platforms (LogicMonitor a plus)
Automation and orchestration tools
Familiarity with:
AI-driven operations (AIOps)
Telemetry, logging, and performance monitoring frameworks
Computer Skills
Proficient use of all Microsoft Office applications.
Working knowledge of emerging technologies, including artificial intelligence (AI) and automation tools, with the ability to apply them to improve operational efficiency and service outcomes.
Certifications
None required
Other Skills and Abilities
Strong execution focus with ability to operationalize strategy
Data-driven decision-making and problem-solving skills
Ability to influence cross-functional teams without direct authority
Clear communicator with strong stakeholder alignment capabilities
High accountability for delivering measurable improvements
Success Measures
Increased adoption and maturity of observability capabilities across services
Improved signal quality, alert accuracy, and reduction in monitoring noise
Increased use of automation and AI-enabled operations across core workflows
Reduction in manual effort and operational complexity
Measurable improvements in service performance, responsiveness, and reliability
Successful rollout and adoption of new tools, platforms, and processes
Improved proactive detection and reduced incident impact through enhanced observability
Accountable for driving measurable improvements in operational efficiency and contributing to reduced cost-to-serve and improved customer experience outcomes
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Salary Compensation Range: $120,218 - $172,513 + Bonus
LogicalisUS Benefits Summary

Apply

Vacancy posted 7 hours ago

Similar jobs that could be interesting for youBased on the Director, Digital Operations & Service Enablement in Tempe, AZ vacancy

Senior Director, Operations
$200k - $275k
...world. We design, build and service cutting‑edge equipment that... ...industry, Applied enables the exciting technologies that... ...What You’ll Do The Senior Director of Operations is responsible for leading... ...transformation through automation, digital manufacturing, advanced...
Suggested
Full time
Relocation
Applied Materials
Tempe, AZ
4 days ago
Senior Manager Security Operations
$160k - $190k
...has a client that is seeking a Senior Manager, Cybersecurity Operations in Tempe, AZ.Summary:A growing engineering technology company... ...effectiveness, tool performance, and risk exposure* Drive AI enabled automation and orchestration to improve detection and response...
Suggested
Remote work
KForce
Tempe, AZ
2 days ago
Manager, Digital Workforce & IAM Product Management (IAM)
$137.4k - $233.6k
...in innovative wealth management, asset servicing, asset management and banking services,... ...technology and exceptional service. The Manager, Digital CoWorker Engineering & Product... ...and Digital CoWorkers that enhance IAM operations, identity management, risk, and business...
Suggested
Full time
H1b
Worldwide
Flexible hours
Northern Trust
Tempe, AZ
15 hours ago
Associate Director of Facilities Operations
$75k - $80k
...Associate Director of Facilities Operations Arizona State University Campus: Tempe JR122910 End Date: July 10, 2026 Apply before 11:59 PM Arizona... ...contracted dining partner to ensure dining spaces within student services facilities are well maintained and optimally utilized,...
Suggested
Full time
Arizona State University
Tempe, AZ
1 day ago
Senior Director, HR Operations, Shared Services & HR Technology
...Description Position Summary The Senior Director, HR Operations, Shared Services & HR Technology is responsible for... ...operating procedures. AI, Automation & Digital Transformation Identify and implement AI-enabled solutions that improve HR service delivery...
Suggested
Local area
3 days per week
Unitek Learning
Tempe, AZ
19 days ago
Operations Manager
Tempe, ArizonaCustomer Service /Full-Time /On-siteWhy GLS?Purpose: Access to affordable, reliable transportation is essential to leading... ...the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies...
Full time
Temporary work
Casual work
Immediate start
Shift work
Global Lending Services
Tempe, AZ
1 day ago
Manager, Banking Operations
...is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining...
Full time
Work at office
Work from home
Flexible hours
Northern Trust
Tempe, AZ
2 days ago
Restaurant Operations Manager
Job Description: THE RESTAURANT & OPERATIONS MANAGER: provides overall leadership, supervision, and direction on strategic initiatives... ...through personal interactions * Interacting with guest service-focused team members in areas of recruiting, hiring, coaching...
Hourly pay
Full time
Temporary work
Immediate start
Shift work
Night shift
Weekend work
Dave & Buster's Inc.
Tempe, AZ
2 days ago
Associate Client Solutions Director- Digital & AI Platforms (St. Louis, MO)
$134k - $168k
...provider leading the AI and Digital Revolution. WWT combines the... ...profitability and growth. Our success is enabled by our world-class management... ...Associate Client Solutions Director (ACSD) to lead delivery of... ...to new opportunities Operate as the ultimate business and...
Full time
Contract work
Shift work
World Wide Technology
Mesa, AZ
3 days ago
Software Engineering Senior Manager - Hybrid
$138.1k - $230.1k
...that supports critical pharmacy fulfillment operations for Home Delivery, Accredo, and Express Scripts Specialty Distribution Services. This is an opportunity to modernize... ...innovative technologies, including cloud and AI-enabled solutions, to enhance business outcomes...
Full time
Local area
Work from home
CIGNA
Tempe, AZ
15 hours ago
Traveling Project Director- Aviation
...Traveling Project Director- Aviation Location: Mesa, AZ, USBowling Green, OH, USLaramie... ...them interesting and challenging work, enabling them with innovative tools, and letting... ...position is responsible for providing operational excellence, financial management, team leadership...
For subcontractor
Night shift
JE Dunn Construction
Tempe, AZ
1 day ago
Operations Manager, Amazon Transportation Services
$91k - $136.5k
...Managers with a strong delivery record, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and...
Full time
Temporary work
Seasonal work
Flexible hours
Shift work
Night shift
Amazon
Tempe, AZ
2 days ago
Principal, Tech Project Manager - Cybersecurity Delivery Lead
$114.7k - $194.9k
...a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust... ...of strategic cybersecurity projects and programs that enable secure adoption and operation of Artificial Intelligence (AI) including agentic AI systems...
Full time
H1b
Work at office
Worldwide
Flexible hours
Northern Trust
Tempe, AZ
3 days ago
Accounts Reconciliation Operations Manager
About this role:Wells Fargo is seeking an Operations Manager in Global Operations to manage and oversee a Recon Production team within Shared Services Operations Recon Utility team. This role will work with other recon teams in the U.S. and India, supporting multiple lines...
Full time
Work experience placement
Wells Fargo
Tempe, AZ
1 day ago
Chase Auto Vehicle Remarketing Business Operations Manager I - Associate
...We are looking for an Asset Remarketing Operations Manager to join our team. As the Vehicle... ...assuring adherence to procedures, established service standards, and Bank policy. • Administer... ...deposit growth and have the most-used digital solutions - all while ranking first in...
JP Morgan Chase
Tempe, AZ
4 days ago
Operations Leader
...through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger... ...team who helps ensure smooth daily operations, exceptional customer service, and a safe... ...Reasonable accommodation may be made to enable qualified individuals with disabilities...
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Petco
Gilbert, AZ
1 day ago
Data Center Project Manager
...completion and ensuring client satisfaction by delivering unparalleled service. Provides overall project management support for several small... ...considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential...
For contractors
Work experience placement
Work at office
Local area
Flexible hours
Rosendin Electric
Tempe, AZ
1 day ago
Operations Specialist
...Job#: 3042539 Job Description: Operation Specialists As an Alt Ops/ Corporate Actions Specialist, you will support key processes that connect... ...Communications processes, while providing excellent service to internal stakeholders. This position includes both operational...
Apex Systems
Tempe, AZ
3 days ago
Traveling Project Manager
...construction projects. This position will fully implement and manage the operation and administration of projects. All activities will be... ...costs relative to the budget and highlights discrepancies to enable improved financial performance. Leads overall project closeout...
Contract work
For subcontractor
Relocation
JE Dunn
Tempe, AZ
19 hours ago
Building Automation Systems Project Manager
$67.48k - $115.68k
...at Siemens, we take pride in enabling sustainable progress through... ...customers by combining the real and digital worlds. Improving how we live... ...efficiency. Assist the Operations Manager in contracting subcontractors... ...discharge from military service, and other categories...
Permanent employment
For subcontractor
Work at office
Local area
Immediate start
Siemens Mobility
Tempe, AZ
3 days ago
Data Center Project Manager
...interaction – a plus. Ability to understand and follow standard operating policies and procedures. Ability to perform duties in a... ...including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential...
For subcontractor
Work at office
Local area
Flexible hours
Rosendin Electric
Tempe, AZ
1 day ago
Call Center Operations Manager
...Global Lending Services is hiring a Call Center Team Manager to lead an assigned collections team, drive performance, and ensure regulatory compliance. You will hire, train, and motivate staff, analyze performance metrics, and optimize processes to reduce delinquency...
Global Lending Services LLC
Tempe, AZ
3 days ago
Program Manager II, Relay Operations Center, Tech and OI
$74.2k - $129.8k
...improvements across Amazon Transportation Services (ATS) business lines. In this role, you... ...alignment between teams to advance operational efficiencies. You'll build comprehensive... ...and Relay technology. This integration enables ROC to grow as a global organization with...
Flexible hours
Amazon
Tempe, AZ
1 day ago
Manager, ADESA Special Operations - Keys
...ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US.... ...acres, provide a wide array of vehicle services including repair, reconditioning, and auction... ...challenges, and deploy training to enable smooth adoption and sustainable operational...
Full time
Remote work
Carvana
Tempe, AZ
10 days ago
Facilities Operations Manager
...The Facilities Operations Manager will oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures. Collaborate with the Client Facility Manager to deliver exceptional Operations Manager...
Jones Lange Lasalle, Inc.
Tempe, AZ
3 days ago
Senior Cultural Resources Project Manager NWRC
...Environmental Policy Act (NEPA) technical services; historic and prehistoric surveys;... ...AAA, BLM, and Region 3 permits as a Field Director or PI. Must pass pre-employment background... ...Reasonable accommodations may be made to enable qualified individuals with disabilities...
Full time
Work at office
Night shift
Weekend work
Early shift
North Wind Resource Consulting
Tempe, AZ
4 days ago
Facilities Project Manager, Property Operations
Job Description Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer ...
Full time
For contractors
Remote work
Relocation
Shift work
Carvana
Tempe, AZ
27 days ago
Service Delivery Project Manager
$88k - $121k
...display in the world. We design, build and service cutting-edge equipment that helps our... ...the global electronics industry, Applied enables the exciting technologies that literally... ...a range of customer, operational, project or service activities within own...
Full time
Applied Materials
Chandler, AZ
15 hours ago
Business Banking Relationship Manager
$103.95k - $127.05k
...better and smarter financial decisions and enabling the communities we support to grow and... ...available deposit and loan products and services, and recommending financial solutions... ...employment eligibility verification system operated by the U.S. Citizenship and Immigration...
Full time
Work experience placement
Work at office
Local area
Remote work
Flexible hours
3 days per week
US Bank
Tempe, AZ
1 day ago
Outside Plant Project Manager (OSP)
...guide your team and foster collaboration among diverse stakeholders. Excellent communication skills, both verbal and written, will enable you to articulate project goals clearly and build relationships effectively. Critical thinking and problem-solving skills are necessary...
Full time
Work from home
BPG Designs, LLC
Tempe, AZ
29 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Digital Operations & Service Enablement. Be the first to apply!