Business Operations Specialist - Toledo

Job Description

Job Description

BUSINESS OPERATIONS SPECIALIST

SUMMARY/OBJECTIVE

The Business Operations Specialist plays a vital role in supporting the organization’s business administration, customer service, and retail operations. This multifaceted position ensures smooth day-to-day functioning across departments by providing high-quality support in branding, communications, customer care, and retail management. This position works with a wide variety of office equipment and software platforms, including our council’s Brand Center, CRM – Salesforce and our Retail POS system – Lightspeed. This position appropriately represents the Girl Scout brand at all times and in all guest and staff interactions and works closely with the Business Operations Manager and all Girl Scouts of Western Ohio departments to support the council’s operations.

ESSENTIAL FUNCTIONS

Administrative & Brand Support

•                    Create, edit, and produce branded content including print and digital collateral (e.g., brochures, manuals, posters, forms).

•                    Ensure all materials adhere to brand standards and maintain accuracy through proofreading and verification.

•                    Manage digital file organization including photos, GSUSA materials, and story libraries.

•                    Maintain and optimize content on the organization’s custom web-to-print platform; process and fulfill orders efficiently.

•                    Perform general office tasks such as data entry, mailing/shipping, equipment maintenance, and supply inventory management.

Retail Operations

•                    Welcome and engage customers in the retail shop, providing knowledgeable assistance based on Girl Scout programs and resources.

•                    Operate the point-of-sale system, process payments and orders, and ensure accurate receipting and daily drawer balancing.

•                    Maintain a clean, organized, and visually appealing shop environment.

•                    Manage inventory through timely ordering, organization, and accurate system updates; participate in annual inventory counts.

•                    Provide backup support for business and regional site operations.

Customer Service & Site Support

•                    Serve as the first point of contact for all customer inquiries via phone, email, and in-person interactions.

•                    Deliver professional and accurate responses using the council’s knowledge base and software systems.

•                    Document customer interactions in Salesforce promptly and accurately.

•                    Maintain a welcoming and customer-centric environment in public areas of council facilities.

•                    Open and close regional office buildings and ensure guest access during operating hours.

•                    Provide front desk support, assist walk-in guests, and offer volunteer resources.

COMPETENCIES

•                    Organizational Skills

•                    Accuracy and attention to detail

•                    Digital Fluency

•                    Problem-Solving

•                    Interpersonal Skills

•                    Written and Oral Communication

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. with rare evening and weekend work; however, some may be required as job duties demand. This position is not eligible for GSWO’s teleworking policy.

TRAVEL

Travel is primarily local during the business day, although occasional out-of-the-area travel may be expected.

REQUIRED EDUCATION AND EXPERIENCE

•                    High school diploma or equivalent, with at least one year of experience in office practices or customer service; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.

•                    Strong attention to detail; excellent proofreading and data management abilities.

•                    Proficiency in office software and systems required; Salesforce or other CRM experience a plus!

•                    Ability to manage multiple tasks and prioritize effectively required.

•                    Ability to learn new software systems to support the work of the organization.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

•                    Must uphold and support Girl Scouts of Western Ohio’s commitment to diversity, equity, inclusion and belonging as codified in our DEI Vision Statement and values, and the Girl Scout Promise and Law.

•                    Must possess a valid state driver's license, liability insurance and functioning vehicle for work within the Girl Scouts of Western Ohio region.

•                    Successful completion of fingerprinting and a criminal background check as required by Ohio law.

•                    Commitment to making a difference in girls’ lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.

•                    Must maintain annual or lifetime membership in Girl Scouts at all times and an adult Girl Scout uniform (navy business attire).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Diversity, Equity, Inclusion, and Belonging (DEIB)